Ashwini Phirke

● • Managing end-to-end customer relationships to ensure satisfaction and long-term retention. ● • Handling customer queries, concerns, and escalations with prompt and effective resolutions. ● • Coordinating with internal teams for order processing, dispatches, and after-sales support. ● • Maintaining CRM records and ensuring accurate documentation of customer interactions. ● • Building strong rapport with customers to enhance repeat business and brand loyalty. ● • Monitoring feedback and identifying areas for improvement in service and communication. ● • Assisting management in planning and executing customer engagement and retention strategies.

● • Guided new members through comprehensive onboarding processes ensuring documentation accuracy. ● • Developed and maintained long-term client relationships through personalized service. ● • Facilitated member engagement with platform tools and financial advisory services. ● • Identified client needs and aligned them with suitable financial planning solutions. ● • Coordinated cross-functionally with advisors and operations to resolve client inquiries. ● • Recorded and tracked client feedback for service improvement initiatives. ● • Utilized CRM systems to monitor client interactions and ensure timely follow-ups.

● • Managed customer communications via phone, email, and live chat to ensure satisfaction. ● • Processed orders and returns while maintaining accurate customer records. ● • Coordinated with logistics teams to ensure timely deliveries and resolve shipment issues. ● • Monitored inventory and implemented process improvements to enhance efficiency. ● • Administered Amazon Seller Account, ensuring compliance and high performance metrics.

● • Managed customer service operations and resolved inquiries to maintain satisfaction. ● • Oversaw logistics and order processing for timely shipment and delivery. ● • Processed returns and ensured compliance with company policies. ● • Balanced customer service and logistics management to optimize performance.

● • Assisted customers with order placement, shipment tracking, and returns. ● • Resolved inquiries across email, phone, and chat platforms. ● • Collaborated with internal departments to ensure accurate fulfillment. ● • Maintained detailed records and contributed to improved customer satisfaction metrics.

● • Delivered frontline customer service in a retail environment. ● • Resolved customer concerns and managed billing and payments. ● • Supported sales and retention by providing accurate and courteous assistance.