Ashwani Sharma

• Act as a key liaison for French-speaking marketplace seller across EU and NA regions, providing bilingual support on listings, orders, account health, VAT and compliance-related concerns. • Collaborate with cross-functional teams to resolve a technical and operational escalations efficiently while ensuring seamless seller experience. • Investigate and resolve complex cases involving Intellectual Property Right (IPR) claims, brand protection and Amazon Pay-related issues, maintaining policy and marketplace integrity. • Utilize internal Amazon tools such as Case Console, Paragon, Seller Central, Darwin and Quicksight dashboards to manage daily operations and monitor key performance metrics. • Draft and maintain Standard Operating Procedures (SOPs) for cross-team functions, while mentoring new hires as a Subject Matter Expert (SME) to enhance knowledge transfer. • Support the localization of content for the French marketplace, ensuring linguistic accuracy, policy alignment and consistency in customer-facing communication.

I have been working here as a SEO analyst and content writer also just recently I have also been handling calls as a relationship manager. My working experience has so far been well good in this company as my mentor is very supportive and keeps me motivated.