Ashvini Patel

• Supported pharmacists in dispensing prescription medications in compliance with OCP standards, the Drug and Pharmacies Regulation Act (Ontario), and Walmart Pharmacy standard operating procedures. • Processed 100+ prescriptions per shift in a high-volume big-box retail pharmacy using Kroll pharmacy software, including new prescriptions, refills, transfers, and pharmacist verification queues. • Adjudicated third-party insurance claims for ODB, Trillium Drug Program, NIHB, and major private insurers (Manulife, Sun Life, Green Shield, Canada Life), resolving claim rejections by updating coverage details and resubmitting. • Prepared compliance packaging, dosettes, and blister packs for seniors and chronic-care patients, supporting medication adherence and Walmart's Pharmacy Care Clinic services. • Supported flu and pneumococcal vaccination clinics by booking appointments, screening consent and intake forms, and preparing vaccination stations alongside the pharmacist. • Performed weekly cycle counts, tracked narcotics and controlled drugs under CDSA, and actioned Health Canada drug recalls when issued. • Delivered patient-focused service at the pharmacy counter, processed POS and OTC sales, and safeguarded personal health information in accordance with PHIPA.

• Supported pharmacists in preparing and dispensing prescription medications in compliance with OCP standards, the Drug and Pharmacies Regulation Act (Ontario), and Shoppers Drug Mart SOPs. • Processed an average of 80+ prescriptions per shift using Kroll pharmacy software, including prescription intake from walk-ins, fax, and digital channels, data entry, label generation, and pharmacist verification queues. • Submitted and adjudicated third-party insurance claims through Kroll, including ODB, Trillium Drug Program, NIHB, and private insurers (Manulife, Sun Life, Green Shield, TELUS Health). • Prepared blister packs and compliance packaging for seniors and patients on multiple medications, supporting medication adherence and reducing missed doses for long-term-care and home-care patients. • Tracked, counted, and recorded narcotics and controlled drugs under CDSA and Health Canada regulations, supporting monthly narcotic audits and end-of-day reconciliation. • Booked MedsCheck appointments, flu and COVID-19 vaccination clinics, and pharmacist-led consultations, helping patients access publicly funded pharmacy services in Ontario. • Maintained patient confidentiality in full accordance with PHIPA (Ontario) and Shoppers Drug Mart privacy policies.

• Dispensed an average of 100+ prescriptions daily in a high-volume Apollo Pharmacy retail outlet, ensuring accuracy and full compliance with the Drugs and Cosmetics Act, 1940 and store SOPs. • Managed pharmacy inventory of 3,000+ SKUs using Marg ERP and Medeil pharmacy software, performing weekly cycle counts that reduced near-expiry losses and stock-outs. • Counselled 50+ walk-in patients per day on prescription medication usage, dosage, side effects, drug interactions, and over-the-counter product selection. • Reviewed and verified prescriptions for accuracy, drug-drug interactions, and contraindications before dispensing, escalating clinical concerns to the registered pharmacist on duty. • Processed billing, insurance claims, and cash and digital payments through Marg ERP, maintaining accurate daily sales reports and end-of-day reconciliation. • Maintained patient profiles, prescription registers, and controlled substance (Schedule H and H1) logs in line with Indian pharmacy regulations and Apollo audit standards. • Trained and supervised new pharmacy assistants and trainees on Medeil software, dispensing protocols, billing procedures, and customer service standards.