Ashton Rone

Responsibilities Review insurance applications for compliance and adherence Assess clients’ background information and financial status Liaise with specialists to gather information and opinions Weight loss exposures and determine underwriting alternatives Draw up a quotes for competitive insurance premiums Negotiate and define the specific terms of insurance policies with brokers or policyholders Keep detailed records of policies underwritten and decisions made Balance between mass and homogeneity of risks to achieve predictability of future results Develop and maintain a profitable book of business for the insurer Follow applicable insurance laws

• Assisted with loading, unloading, and moving bulk mail • Load and unload mail into and from mail container • Performed other duties incidental to the moving and processing of mail handling equipment • Exercised normal protective care for equipment and materials used • Operated equipment assigned to the jurisdiction of the mail handler craft

• Educated and implemented awareness of Humana products and services • Researched and resolved customer inquiries using established procedures and best practices • Managed 125 incoming calls per day that dealt with customer request and inquiries while utilizing strong technical skills and effective oral communication • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations • Cross-trained staff members, resulting in 75% increase in customer satisfaction ratings

• Oversaw 3,000 accounts worth $21,000,000 in annual revenue by directing 8 account managers and coaching new account managers • Researched and resolved customer inquiries using established procedures and best practices • Managed 150 incoming calls per day that dealt with customer request and inquiries while utilizing strong technical skills and effective oral communication • Grew company revenue by 86% and recovered previous year losses by rebuilding customer loyalty • Generated new accounts by implementing effective networking and content marketing strategies

• Managed business for vehicle fleet of 250 cars and 50 marketing accounts • Improved business relationship and customer service scores by 12% within three months • Provided customer resolutions and balanced branch financials of $500,000+ in revenue • Maintained effective business relationships with branch area car dealerships, hotels and major body shops • Trained team of 20 employees to deliver outstanding customer service, boosting customer satisfaction ratings 90%