ashtin tiger

management analyst

About

Customer Service Manager with a leading cloud based record management company. Skilled in Technical Support, Communication, Management, and Time Management. Strong information technology professional with a degree.

Country

united states

City

pawnee

Industry

education management

Skill

management, information technology, customer service, oral and written communication skills, leadership, data entry, office administration, microsoft office, apple software, graphic design, adobe creative suite, photography, web design, presenting to clients, social networking, cash handling experience, surveillance, game technology, perspective drawings, graphite drawing, charcoal drawings, advertising, logo design, training, sales

Experience

customer service manager

yellowfolder

2018-4 - Present · 8 yrs 5 mos

customer service team lead

yellowfolder

2017-4 - Present · 9 yrs 5 mos

management analyst

indian health service

2019-8 - Present · 7 yrs 1 mo

cloud support - lead

yellowfolder

2016-4 - Present · 10 yrs 5 mos

* Responsible for support on the YellowFolder Cloud system, ongoing training for existing customers, internal auditing and metadata updates for the Conversion Center Team. * Responsibilities * First line of support with customers having problems with passwords, resetting passwords, logging in and locating records * Develop and build a good rapport with customers * Log requests, calls and other activities in CRM for customer tracking * Internal support for Sales, Record Center and Conversion Center * Update and or modify records in the YellowFolder Cloud system * Updating on a daily basis customer provided data in our internal system for our Conversion Center to utilize in production * Perform system reports and auditing for internal proposes * Assistance in new project setup or modifying existing projects for customer accounts * Skills * Ability to meet deadlines * Excellent communication skills * Excellent computer skills * Good math skills * Great attention to detail * Great problem solver * Solves problems effectively * Works well in a team

game technician

pawnee nation tribal development corporation

2008-8 - 2012-3 · 3 yrs 8 mos

Provided the highest level of customer service. Managed a small team of technicians. General administrative duties, such as: taking messages, transferring calls, setting up appointments, fixing machine failures, managing the surveillance technology, and EZ Pay systems, and creating incident reports for the Head of the Tribal Casino Corporation

starbucks

2012-8 - 2013-8 · 1 yr 1 mo

Provide exceptional customer service, creating great drinks, following the policy and procedures given to me at all times, making sure the store is clean, ability to work in fast paced store environment, being able to do more than two things at once.

on-site account specialist

ricoh americas corporation

2013-11 - 2016-1 · 2 yrs 3 mos

Continuous upkeep of 500+ machines at 5 major sites around DFW, updating call logs, ensuring equipment was well maintained, supply orders were submitted accurately and timely, promptly distributing toner and performing repair work. Responsible for networking machines for DHCP, facilitating machine moves around DFW, reviewing meter counts, performing meter audits, and providing excellent customer service