Ashritha B.

Supported daily IT security operations including system inventory, server setup, and issue resolution Helped maintain servers, endpoints, and system configurations to ensure reliability and performance Assisted with firewall configuration and network troubleshooting to maintain secure connectivity Supported Microsoft 365 services such as Outlook, user access, and basic configuration issues Resolved user and system issues in an SLA-driven environment to reduce downtime Assisted with incident response and troubleshooting across systems and network components Supported technical projects, system setups, and cross-team collaboration Maintained IT documentation, asset tracking, and process compliance records

Gained hands-on exposure to software development fundamentals in a real-world engineering environment Assisted in building and improving basic front-end features using HTML, CSS, and JavaScript Learned and worked with modern web frameworks such as React at an introductory level Helped integrate and understand REST APIs and how front-end and back-end systems communicate Followed coding standards and best practices while writing and reviewing code Performed basic testing and debugging to ensure functionality and stability of applications Used Git for version control and collaborated with the team through shared repositories Gained exposure to CI/CD concepts and automated build/deployment workflows

Manages stakeholder relationships and oversees large site migration processes, including QA, training, and post-migration support. Also handles advanced technical updates and collaborates with development teams for design and functionality improvements.

Administered and secured enterprise endpoints using MDM/MAM solutions (Microsoft Intune, MDM, MECM/SCCM), enforced compliance policies, managed device configurations, applied patch management, and maintained security baselines across Windows and Linux systems. Implemented and supported Microsoft Defender for Cloud, Defender for Endpoint, Azure AD (Entra ID), MFA, Conditional Access, and IAM controls, ensuring cloud security posture management (CSPM) and identity protection best practices. Monitored security alerts and analyzed system logs to identify potential vulnerabilities and security incidents across enterprise environments. Investigated security events and worked with internal teams to prioritize remediation and strengthen system security controls. Supported deployment and configuration of endpoint protection and antivirus solutions to improve endpoint security posture. Delivered first-level technical support by resolving Windows OS, application, and device-related issues for end users across desktops and laptops. Managed user accounts, permissions, and access requests through Active Directory while supporting secure and efficient system usage. Assisted users with connectivity issues including VPN, network access, and system performance while maintaining accurate asset and support records. Led incident response and remediation activities including malware analysis, vulnerability management, firewall and network security monitoring, ticketing (ServiceNow/Jira), root cause analysis, and documentation aligned with security governance and change management procedures.