Ashley Bowers

Promoted to partner operations manger to manage system workflows for SunStrong’s nationwide network of Field Service Partners (FSPs). Serve as the central point of coordination between partners, operations, and internal teams, ensuring seamless communications, work order timely completions, invoices, and service excellence. Lead partner support operations for 60+ FSPs nationwide, maintaining clear communication, performance oversight, and alignment with company standards. Oversee FSP onboarding, training, and compliance documentation to maintain consistent operational standards. Serve as Salesforce Subject Matter Expert (SME); collaborate with K2 developers to design and refine workflows, dashboards, and layouts, perform UAT testing, and implement automation for improved efficiency. Partnered with the technology team to enhance Jira work order forms, forms, automations, and workflows, improving visibility, tracking, and completion of partner service tasks. Oversee end-to-end invoice and payment processes, partnering closely with Accounts Payable to resolve invoice rejections, coordinate corrections with FSPs, and ensure payments are approved and processed according to MSA terms. Collaborate with Accounting, Technology, and Operations teams to identify process improvements, maintain data integrity, and streamline workflows across partner operations. Developed and maintained departmental documentation and a SharePoint site, including SOPs, training guides, policies, and partner training resources, improving team efficiency and onboarding. Produced and distributed external newsletters and weekly meeting recaps to FSPs, keeping partners informed of updates, timelines, and process changes.

Help launch SunStrong’s field service operations and partner network during its startup transition from SunPower. Supported the development of key processes, onboarding programs, and system integrations to ensure smooth partner and customer operations. Supported the operational transition of solar lease contracts and field service management from SunPower to SunStrong, establishing scalable partner operations. Designed and implemented foundational processes for onboarding, payments, and work order tracking, improving efficiency and partner compliance. Led onboarding sessions for new Field Service Partners, ensuring alignment with company standards and operational procedures. Partnered with internal teams to create Jira work order workflows and forms, improving task tracking, reporting accuracy, and service completion timelines. Managed work order assignments, monitored project progress, and coordinated with partners to resolve issues, ensuring timely and accurate completion per our SLA within the Master Service Agreement. Reviewed Job Close-Out (JCO) documentation for completeness and accuracy prior to billing and payment. Collaborated with Accounting, Technology, and Operations teams to troubleshoot operational challenges and implement process improvements. Developed standardized templates and training guides, streamlining communication and reducing repetitive inquiries across the partner network.

Served as an operational liaison between SunPower and its dealer network, managing the lifecycle of lease and loan transactions, ensuring compliance, timely completion, and revenue recognition for 400+ contracts per quarter. Supported dealer training, and operational continuity while driving process improvements across departments. Managed the lifecycle of dealer transactions, including installations, PTO submissions, quality compliance, inspections, contract documentation, and revenue recognition. Oversaw dealer compliance with Service Level Agreements (SLAs), insurance certificates, and licenses; collaborated on dealer terminations to protect company assets and facilitate installation transfers. Created and maintained departmental SOPs and a SharePoint knowledge hub, improving process visibility, onboarding, and operational efficiency. Selected by management to produce dealer-facing training videos, enhancing understanding of policies, processes, and compliance requirements. Built Salesforce dashboards and Excel reports for quarterly dealer forecasting, leveraging Pivot Tables, VLOOKUP/XLOOKUP, and advanced formulas to track project timelines and performance metrics. Spearheaded cross-functional process improvements for Illinois State Rebate submissions, generating additional revenue and improving workflow efficiency. Investigated and resolved Accounts Payable inquiries using Oracle, including missing invoices, payments on hold, and payment releases. Provided timely resolution to financial product issues for dealers, ensuring operational continuity and partner satisfaction. Coordinated material shipments and internal communication to prevent project delays and maintain consistent operational flow.

• Identifying, monitoring, and/or resolving vendor escalations. • Weekly and monthly reports to team regional manager including root cause analysis. Utilizing Tableau and Salesforce reports and exporting into Excel to then highlight the needed information to showcase to management. • Working with management and team for potential ideas to help build out tools/reports within Tableau to make their day run more efficiently. • Daily follow-up with vendors on work orders and bids to confirm they are being completed within compliance regulations and with client SLA. FNMA, FHA, REO • Pricing negotiations on work orders. • Selected as a Subject Matter Expert to help test (UAT) and provide feedback for the company's new platform.

• Provide requirements & ideas within user stories to enhance the department’s use of Salesforce, including automate order assignments that cut manual work by more than 50% & perform functional testing as needed. • Build custom objects, fields, & page layouts in Salesforce sandbox to aid in design & development for the departments platform daily use. The department is able to utilize me with my skills to cut out having to submit tickets and waiting months for a function to be built out within the platform. • Build reports & dashboards to track order assignments, recruiting, leads, & compliance within Salesforce. This cut manually pulling reports from SSRS daily & weekly. • Integrate Formstack into Salesforce for Vendor application intake.

• Daily follow up with vendors on work orders and bids to confirm they are being completed within compliance regulations and to client specs. FNMA, FHA, REO • Identifying, monitoring and/or resolving vendor escalations. • Weekly and monthly reports to team regional manager including root cause analysis. • Pricing negotiations on work orders.

•Worked on multiple projects with the project management office to streamline, improve, document, & implement process/system improvements, including organizational projects on cross-functional teams. •Improved recruiting/orientation process. •Provide Support for proprietary & customized end-user system applications. •Provide supporting documents & processes for audits. •Redesigned multiple processes within the department that improved efficiency & captured KPI’s. •Recognized subject matter expert for the department for projects, communications, data migrations, and vendor accounting. •Maintain 500+ confidential vendor files; research and resolve invoice discrepancies and issues, correspond with vendors & respond to inquiries. Vendor files include background checks, insurance and W9 verification. •Compile & review debit/credit reports from Workday for AP as well as pulling remit reports . •Mediate conflicts with vendors; research & resolve escalated cases in a timely manner. •Served as an Executive Assistant to the department VP. Scheduled meetings & provided detailed minutes of the meetings, prepare internal & external documents & emails that are time-sensitive with confidential information while upholding a strict level of confidentiality along with additional secretarial duties. •Manage vendor relationships from on-boarding till the end of the life cycle throughout the US. •Performed reviews of Master Service Agreements to ensure compliance of insurance requirements. Helped build the original MSA used by Assurant Field Services. •Construct multiple mass communications to the vendor network that were time sensitive. •Design company document layouts for the department; Vendor packet, including vendor pricing to be sent out externally to vendors. •Call on vendors to provide updates on work orders as well as taking phone calls to assist vendors with work orders. •Ensure optimal quality of reports including ad hoc requests to submit to department Director and VP.

• Worked on multiple projects with the project management office to streamline, improve, document, and implement various process/system improvements, including organizational projects on cross-functional teams. • Improved recruiting/orientation process. • Provide Support for proprietary & customized end-user system applications. • Provide supporting documents & processes for audits. • Redesigned multiple processes within the department that improved efficiency & captured KPI’s. • Recognized subject matter expert for the department for projects, data migrations, and vendor accounting. • Maintain 500+ confidential vendor files; research and resolve invoice discrepancies and issues, correspond with vendors and respond to inquiries. Vendor files include background checks, insurance and W9 verification. • Compile and review debit/credit reports from Workday for AP as well as pulling remit reports . • Mediate conflicts with vendors; research and resolve escalated cases in a timely manner. • Served as an Executive Assistant to the department VP. Scheduled meetings and provided detailed minutes of the meetings, prepare internal and external documents and emails that are time-sensitive with confidential information while upholding a strict level of confidentiality along with additional secretarial duties. • Manage vendor relationships from on-boarding till the end of the life cycle throughout the US. • Performed reviews of Master Service Agreements to ensure compliance of insurance requirements. Helped build the original MSA used by Assurant Field Services. • Construct multiple mass communications to the vendor network that were time sensitive. • Design company document layouts for the department; Vendor packet, including vendor pricing to be sent out externally to vendors. • Call on vendors to provide updates on work orders as well as taking phone calls to assist vendors with work orders.

• Cold call vendors to recruit for the Preservation network based from leads received from our website or leads I personally searched for via the internet. • Process background checks and W9 verification within the IRS system. • Reached out to current vendors in the network to negotiate distance fees to complete orders out of coverage areas within Vendor Search.

• Delivered exceptional customer service and listened to the customers’ needs and wants. • Handled merchandise transactions. • Processed credit and cash returns and exchanges. • In-taking Shipment and processing in to the system. • Stocking backroom and floor. • Directing floor sets. • Maintained and organized marketing materials

• Coach team members in ways to think outside the box to grow their skills. • Meet hourly and daily segment goals. • Resolve escalated situations between the store and customers. • Training new hires. • Responsibility of opening and closing which includes handling cash drawers and bank deposits.

• Acted as an executive assistant to the center director which included but not limited to scheduling conferences with parents, call to confirm and schedule a makeup classes and Accounts Receivable. • Performed administrative duties for the center by creating the class schedule and setting the floor every hour for the student’s lessons. • Assisted teachers with instructional techniques, classroom management, and curricular issues with students • Update student’s notebooks for next lessons along with testing students to see where they place academic wise if needed to advance. Proctored tests for students for academic placement within the program • Trained new teachers • Teach while sitting in for a teacher that was out • Taught after school program at a local elementary school through Sylvan learning This was a rewarding position as i got to experience children growing in their learning skills and interact with parents.

• Provided exceptional customer service by making sure clients are greeted with a warm welcome and their needs were met by our realtors and confident that they would find the right home. • Assisted the agents with data Entry which involved keeping up with important data and maintained files including closing documents. Constant update of total numbers on how many homes and the amounts the agents closed on for the month/s. • Designed flyers, post cards, newspaper ads, etc. for agents/broker utilizing publisher along with a SunCity brochure that was kept up to date weekly. • Answered phone inquiries from clients regarding listings • Assisted agents from other offices • Performed Administrative duties for the office with ordering supplies, mail distribution, scheduling conferences within the company, and meetings between agents and clients.