ashley arrua

Provided extra assistance to children with special needs, such as students with learning disabilities and non-English speaking students. - Tutored and assisted children individually and in small groups to help them master assignments reinforcing learning concepts presented by primary teachers. - Clerical tasks included photocopying assignments, filing attendance records and report card preparation leading to a productive classroom.

Responded to large volume of telephone calls and emails providing quality service to customers inquiring about status of orders, policies and cancellation requests. Maintained accurate and timely records of customer communications and transactions. - Consistently improved customer satisfaction by resolving questions, issues and concerns in timely matter - Created efficient systems by managing and tracking textbook inventory using MS Excel and Word.

* Received payment by cash, check, or credit cards * Greeted customers as they arrived and directed them to merchandise they need * Assisted customers by providing information, making suggestions, answering * questions, and resolving issues * Answered phone calls and filled take out orders * Took records of daily inventory