Ashley Zappia

Developed and implemented individualized lesson plans for young children, catering to their unique learning styles, needs, and abilities. Fostered a positive and engaging learning environment by utilizing various teaching strategies, including hands-on activities, educational games, and interactive lessons to keep children motivated and involved. Adapted curriculum and resources to suit a child’s developmental stages, ensuring age-appropriate materials and methods were used to facilitate learning. Established a structured routine that balanced academic work, creative activities, and physical movement to support children’s cognitive and emotional growth. Creating a safe and nurturing environment that encouraged curiosity, self-expression, and a love for learning.

Oversee day-to-day operations of a residential unit, ensuring tenant satisfaction, lease compliance, and property maintenance. Coordinate and conduct regular property inspections to ensure safety, cleanliness, and adherence to local regulations. Handling tenant inquiries, complaints, and requests, ensuring prompt and professional responses. Manage lease agreements, renewals, and rent collection, ensuring timely payments and maintaining accurate records. Coordinate maintenance and repair services, working closely with vendors and contractors to ensure quality service and cost-effective solutions. Maintain up-to-date knowledge of relevant local property laws and regulations to ensure full legal compliance.

Specializing in records management of high-profile cases for OC Crime Lab. Releasing DNA, Controlled Substance, Toxicology, and Firearm reports as well as working with department supervisors on report errors and corrections. Scanning and filing large caseloads while assisting OCSD and outside agencies to obtain reports and statuses on timeframes of case work. Answered Crime Lab Identification department phones for dispatch to crime scenes with speed and accuracy. Training department interns and temporary positions. Cross-trained for additional help in multiple departments, including invoicing and ordering.

High dollar aged account specialist that directs a team of 5 to priority collection processes. Responsible for servicing hospital on revenue cycle objectives; reimbursement of claims from various insurance companies; maintaining proper follow-up using insurance using web portals, phone, and email; creating and monitoring aging reports and resolve barriers to assure timely and correct payment; as well as review of non-clinical case management denials. Overseeing financial counseling team in collection and providing worklist to reduce collection delay. Monitoring and following up on accounts with precise documentation and calculations in regards to claim payment status, requests for additional info, denials and appeals. Also, working hand in hand with Denials Manager and Patient Finance Director to resolve problematic cases, aged accounts, and special requests. Patient Advocacy provided in regards to auditing and improvements for HCAHPS. Assistance provided to Risk Management and Patient Experience departments in regards to patient grievance and provide proper resolution. Various administrative duties: answering phones, communications through email and fax, transmitting information, running weekly reports, and operating standard office equipment.