ashley thomas

*  Manage and execute the daily operations of the store in partnership with the management team; assign work to optimize payroll budget; communicate, delegate, perform and follow up on all tasks as the business demands. *  Drive sales by coaching and counseling the store team to deliver great customer service. *  Deliver positive financial results through the efficient execution of initiatives; use financial reports to identify additional sales and recognize opportunities to better our store and drive results. *  Coach and communicate with the store team about all our products and services; set expectations, review team and individual goals to help with performance outcomes. *  Data entry, administrative duties, answering and transferring telephone calls, setting appointments and retrieving customer data proficiently. *  Resolve customer complaints in accordance with all operational guidelines while always maintaining a calm demeanor.

*  Recruit, hire, train and develop employees *  Create the weekly schedule based on budgeted hours *  Oversee customer service and store experience *  Ensure that the store meets all company visual, people, and operation standards *  Manage a staff of 40 employees and 2 assistant managers *  Develop weekly game plans to enhance the store experience and increase revenue *  Executed all updates and floorsets per company standards *  Successfully ran a multi-million dollar business while keeping a focus on customer experience *  Emphasized recruiting, hiring, training, and development of associates to help effectively run the business and represent the brand *  Exercised effective floor supervision to enhance the customer service experience and target shrink *  Created the weekly schedules based on given budget hours

* Long-Term Resource/Inclusion Substitute Teacher * Michigamme Elementary School, Port Huron, MI March 2013-June 2013 * 🔅Designed and implemented curriculum based lesson plans for all subject areas including social skills and kept written documentation of student progress * 🔅Worked as a leader to reach student goals and to create a positive classroom environment to motivate learners * 🔅Worked as a team with the principal, staff and parents during specific meetings in order to improve leadership skills and outcomes for the benefit of each student * Substitute Teacher * PCMI Services, Portland, MI August 2011-June 2013 * 🔅Employed lecture, demonstration and discussion teaching methods in class * 🔅Reinforced skills such as independence, problem solving and goal setting * 🔅Cooperated with regular-education staff when necessary

* Followed up on all prospects by using established sales systems. * Enforced club standards to club operations. * Provided excellent customer service to new and existing members. * Educated members about various products of the company. * Participated in meetings and yearly CPR training. * Conducted telephone inquiries. * Managed Client relationship and educated clients on products, services and programs. * Summary of Qualifications: * Good understanding of services and facilities regarding membership * Excellent communication and interpersonal skills * Strong customer service and telemarketing skills * Ability to work in a team environment * Ability to interact effectively with customers and employees

Studied my passion- Elementary Education