Ashlee Laskowski

- Drive revenue growth by executing high-volume, strategic outreach and delivering a consultative sales experience across all Detroit Lions ticket products, including Lions Loyal Memberships, group tickets, suites, and premium seating. - Consistently exceed performance expectations by producing 120+ unique touchpoints daily through outbound calls, emails, texts, face-to-face appointments, and stadium meetings to strengthen pipeline development and increase conversion rates. - Own the full sales cycle from prospecting to close, engaging general consumers and small-to-mid-sized businesses through relationship-building, cold calling, networking, and inbound lead management. Provide personalized account service to Lions Loyal Members, focusing on renewals, retention strategies, upselling, and cross-selling opportunities to maximize client lifetime value. - Represent the Detroit Lions at home games, non-game day events, open houses, training camp, and community engagements, creating memorable client experiences, strengthening brand loyalty, and generating new business opportunities.

-Planned and coordinated external events, including our Honda Bosch EV Tech Day, resulting in progress with the customer about our products and services, which could lead to $2.3 billion in revenue over 8 years -Developed and utilized Excel simulations to analyze market data and trends, providing valuable insights for informed decision-making -Supported senior sales staff with tasks and research, ensuring efficient workflow

-Greeted and seated guests, ensuring their preferences and special requests were accommodated -Managed reservations using Toast, optimizing table allocation for maximum occupancy -Handled guest inquiries, concerns, and special requests, ensuring a high level of satisfaction -Collaborated closely with servers and kitchen staff to ensure a smooth flow of service

-Worked with my team to maintain smooth operations and high standards of customer service during high-volume rushes -Swiftly and gently addressed any customer complaints or concerns, escalating them to management when necessary -Coordinated large catering orders and accommodations for large parties -Efficiently trained new employees

- Efficiently managed multiple tables, ensuring timely and accurate orders while maintining a keen eye on member satisfaction -Assisted in preparing and executing large-scale events, such as weddings, galas, and corporate functions, contributing to the successful execution and positive feedback from attendees. -Managed orders accurately and ensured all special requests were met. -Built and maintained relationships with high-end clientele