Ashlan Hafadz

I was based in OCBC Bank Masjid Jamek, under Property department. Acting as a first point of contact: dealing with correspondence and phone calls for clients and vendor. Ensure the operation run smoothly as well as taking inventory and prepare monthly reports for client. Upon joining, the complaint rate is reduced as most work were done in timely and professional manner.

Personal Assistant  My main duty was managing the Vice President’s calendar for meetings, appointment and travels including arranging the logistics (room, transport, and hotel) for him and his visitors. Also, main contact for visitors and vendors to the premise. Transcribe minutes from meetings, create presentations, and conduct research.  Administration work  Responsible to maintain a healthy office environment by taking care staff needs, ensure office, safety, and security for 200 staffs in operations office and contact centre. Manage the communication within the team and consult closely with Finance, HR and external party for all matters related to operations. Involved in preparing operations yearly budget and monitor the expenses. I was also attached to HR Training team for doing training for new joiner.  I was a member of OSHA. I also participate in Business Continuity & ITDR exercise, been appointed as Fire Warden / HR representative for building Fire Drill exercise during my years in Prudential. My last task was as a committee for creative concepts and layout for Menara Prudential, TRX. Others  Pioneer for the Social Committee and being an advisor on the 10th years of service. Mentoring new team in doing events for company. Besides yearly event like townhall, annual dinner and teambuilding, we did Vitality Day in every quarter and festive celebrations. Participating rates increased to 85%, compared to 65% upon joining in 2006. 

I was first started as a contract staff for data entry. Being rotated to few departments under Customer Service as part of learning. Been absorbed as permanent staff after 3 months and was selected to be stationed at customer service counter for agents and then promoted to customer counter. I handled general enquiries on life insurance, claims, prepare endorsement, loans and data entry for document submitted at counter, doing follow ups and case tracking. Take charge as team leader on rotation basis. I also organized customer service day/week in promoting the brand and create excitement for the walk-in customers.