Ashish Suresh - Vendor Manager-Procurement

An opportunity to work collaboratively to manage commercial engagements, and drive value for TPG Telecom Technology groups. Key responsibilities: • Identify and manage the delivery of savings. • Lead commercial negotiations with vendors to ensure optimum outcomes. • Manage and lead RFx processes. • Understand and develop category strategies. • Ownership of a portfolio of vendors ensuring contracts are in place and managed. • Regular reviews of supplier arrangements, including contract and vendor management.

Commercial and operational governance of Digital contracts. Contract and category purchasing process management, and resolving invoice and supplier issues relating to end-to end procurement activity of managed categories.

Working in ICT Procurement. Responsibilities include vendor governance, strategic sourcing, procurement ,with a commercial overlay. Working closely with the icare business.

Leading a team to provide operational governance over icare's IT vendors. Working closely with the business to understand vendor requirements and providing guidance and input on SLA's and deliverables.

RESPONSIBLE FOR: * coordinating global service delivery across e-commerce production and non-production environments. * acting as gatekeeper for global e-commerce infrastructure and environment. * single point of entry to HP Services for Symantec engagement. * management of all (concurrent) Critical Severity and High Severity issues. * relationship management between customer, HP teams and 3rd party collaboration for incident management, problem management and projects. KEY AREAS: * implementing and following ITIL methodology in Release Management, Infrastructure Management, Change Management, Incident Management, and Problem Management. * SLA maintenance. * managing and monitoring Severity 1 and Severity 2 outages * validating, escalating, communicating (to senior leadership) and driving to resolution of all high severity incidents.

RESPONSIBLE FOR: * providing global delivery/service delivery to Pfizer Pharmaceutical's Application Hosting Environment of over 10,000 servers. * support of Windows, Unix, Backup (data protection), Storage (NAS and SAN), iSeries, Mainframe services globally.. * escalation point for critical/high priority issues. * service improvement for Asia Pacific Region. * escalation point for global delivery during USA off hours. * management of critical/high priority incidents. * cross platform incident and problem resolution. KEY AREAS: * Managed ongoing technical support and maintaining of SLAs for Pfizer Japan during Japan Tsunami 2011. * Developed and implementing of service improvement plans for service delivery and SLA improvement. * Improved cross functional communication between HP global teams to ensure focus on incidents and problems requiring multiple team collaboration. * customer support during Hurricane Sandy 2012. * customer relationship management within Asia Pacific.

• Managing the shared delivery team for South Pacific customers, with 16 direct (3rd level engineers and team leads) and 31 indirect reports (1st/2nd level engineers) supporting 19 Australian and 7 New Zealand customers. • Focus points included improving on SLA compliance, SLA reporting, owning and resolving customer escalations, team building, succession planning, team development, and interviewing new hires. (service delivery, service improvement, ITIL delivery) • Performance Reviews and career direction for entire team (HR management) • Hosting visiting customer IT Managers and CIOs visiting Malaysia (from Australia/NZ), to review HP’s outsourcing support mode (client management, relationship management).

Selected to solely represent HP Malaysia and lead a global team of Windows, networking, and Unix experts to HP Costa Rica, to assist with and improve delivery of service to one of HP’s global customers – Pfizer Pharmaceuticals KEY AREAS: • Lead a remediation team (from HP USA, HP Bulgaria and HP Slovakia) to Costa Rica, to evaluate, train and improve on processes for Windows, Unix and network support teams, for the Pfizer Account, for an 8 week period. • Put in place language improvement programs, mentoring and QA leads to ensure ongoing service delivery. • Developed customer and technically focused assessment tests for all teams to ensure technical ability and customer familiarity.

RESPONSIBLE FOR: * HR/Team management of 12 1st level and 19 2nd level engineers. * team development * assisting/growing/ maturing other technical team leads within HP Malaysia. * cross cultural training between teams in Malaysia and Australia. * service delivery, global delivery. * ITIL methodology * relationship management KEY AREAS: * working closely with senior Windows teams in Australia to drive to SLA compliance. * escalation path for critical and high priority incidents. * staff development * conducting interviews. * cross cultural awareness * customer satisfaction.

• Supporting Citrix servers and environments for HP’s managed services and other outsourced customers, as appropriate. • Participate in scheduled (out of hours) work activities. • Ensure SLAs are met whilst maintaining contractual boundaries

As "Account Delivery Specialist", responsible being the main conduit for the customer/account team contact into HP managed services; providing high level technical leadership to technical teams; demonstrating customer intimacy; understanding the customers business and requirements and ensuring technical teams have the same understanding. Responsible for organising and coordinating resources across all technologies and levels to help deliver prompt and exact service to my outsourced customers to provide ongoing day-to-day support and/or project related activities.