Ashish Goyal
Head, SME Channel Partnerships, India @ Razorpay
About
As the Head of SME Channel Partnerships at Razorpay, I lead the acquisition and scaling of channel partners in the SME domain to accelerate the adoption of payment and product solutions across various sectors. With over 2.5 years of experience in this role, I have successfully built and managed a team of direct and indirect reportees, designed and executed marketing strategies, and liaised with cross-functional teams. Prior to joining Razorpay, I was an Associate Director at Livspace, where I was responsible for the design and execution of product marketing and go-to-market strategies. I also launched a customer loyalty and retention program and activated trade with over 500 customers within three months. Before that, I was the Zonal Manager Designate, North Zone, Pidilite Industries after though I decided to move on after 7 long years of association with the company. Prior to that I held Regional Customer Marketing Manager for Delhi NCR region at Pidilite Industries Limited, where I managed a team of 25 and drove regional marketing priorities for a business worth ~100 cr. annually. I have worked Across sales and marketing roles and held strategy and team leading charters across industries as varied as FMCG and Fintech. I have a Master of Business Administration from SCMHRD and a Bachelor of Technology in Electronics and Communications Engineering from GGSIPU.
India
Bengaluru
Financial Services
Customer Experience, Sales, Team Leadership, Retail Operations, Customer Engagement, Business-to-Business (B2B), Strategy, Account Management, Data Analytics, Sales Processes, Project Management, Product Marketing, Quantitative Research, Customer Insight, Customer Acquisition, Brand Strategy, Consumer Behavior, Brand Marketing, Merchandising, Marketing
Experience

Associate Director
Bengaluru, Karnataka, India
Responsible for design and execution of PMF, GTM, sales and marketing strategy for the product initiative under Livspace. Handling a team of 10+ direct and indirect reportees • Designed and launched the customer loyalty and retention program • Trade activation with 500 customers in less than 3 months • Owned the product marketing communication: strategy, design and execution • Liaising with cross-functional teams frequently

Regional Customer Marketing Manager
Delhi, India
Managing a team of 25 (direct : 16, indirect : 9 ), driving regional marketing priorities for business worth ~100 cr. annually • Customer Marketing with over >15,000 customers from defined TG, doubling the onboarded customer base. • Increased market adoption by >50% for focus products • Design and launch of 3 New Consumer Value Propositions: Architect Program, CHS Program and Small Builder Program • Improved customer satisfaction score of the region from 3.75 to 4.25 on a scale of 5 • Launch of largest BTL activation for a new product delivering 2X consumer adoption • Detailed strategy and planning for the FY 2022-23 BTL and trade activation calendar • Consistent relationship management with all stakeholders • Awarded the FACE of Dr. FIXIT award for two consecutive quarters for the best regional manager

Category Marketing Manager (Dr. Fixit)
Mumbai, Maharashtra, India
Responsible for end-to-end management of products with ~20% contribution to retail portfolio of Dr. Fixit Brand • 500+ hrs of consumer/influencer immersions to develop Pan-India strategy customized market-wise • Designed and executed 360-degree BTL modules for each strategic initiative • Took a product from ideation to launch, through the NPI journey, eventually delivering 100 cr. in year 3 • Lead the innovation pipeline taking 5 Key NPDs through PI2M process • Pan India Campaign 1: "Leakage se Aazaadi" (Jul’20-Nov’20): BTL Campaign and trade activation to arrest covid impact, delivered 2X growth in consumer adoption; ~50% growth in channel width • Pan India Campaign 2: "Play 2 Win" (Oct’19 – Dec’19): tailored for identified competition markets, delivered >50% sales growth; Increased channel width by 22% • Seeded 2 new SKUs to drive consumption and gain market share • Successfully maintained/gained market share >50% in 18 out of 33 relevant markets • Data driven insighting and value proposition to ensure consumer offtake of greater than 40% for the portfolio • Owned trade/market communication to increase category and brand awareness amongst the end consumers • Working regularly with cross-functional teams to deliver on category responsibilities

Branch Manager, Delhi-NCR (General Trade)
Delhi, India
Managed the high-stakes Delhi market with the largest GMV, leading a team of 10+ field personnel. • Delivered the highest growth (25%+) and highest sales value amongst 40 clusters • Increased the width of Key Accounts/Dealers by 50% • Achieved 0% attrition in a high-churn metro market • Awarded the Best National Branch Manager and Cluster, FY'18
Ashish Goyal's Contact Information
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