Ashish Rana

Senior Software Engineer @ Work4Flow

About

Innovative Senior ServiceNow Engineer specializing in agentic AI that plans, acts, and iterates to deliver measurable ITSM outcomes; built Script Includes encapsulating business logic for incident categorization and resolution suggestions to reduce manual triage and accelerate responses, and designed end‑to‑end reporting and dashboards in Performance Analytics and Platform Analytics—configuring indicators, breakdowns, data collection jobs, and actionable widgets—to drive trend‑based decisions, improve SLA risk visibility, and shorten MTTR, while applying clean architecture and keyword‑rich, outcome‑focused storytelling for recruiter discoverability and ongoing impact updates.

Country

India

City

Delhi

Industry

Computer Software

Skill

Customer Service Management, IT Service Management, Servicenow , ServiceNow Administration, Reasoning Skills, Problem Solving, Mathematics, Logics, Laptops, Kaggle, English, Data Analysis, Python (Programming Language), Google Cloud Platform (GCP), Natural Language Processing (NLP), Data Visualization, Cloud Computing, Data Science, Machine Learning, Analytics

Experience

Senior Software Engineer

Work4Flow

2025-9 - Present · 1 yr 1 mo

Delhi, India

Working on Agentic AI to streamline processes as a ServiceNow developer. The focus is on reducing repetitive tasks through intelligent automation and enhancing overall platform efficiency. This enables faster delivery of solutions while ensuring better user experience