Ashi Kulwant Singh

Soft Skills and Campus Readiness Programs for undergraduate and postgraduate students. ▸ Conduct interactive training sessions on communication, teamwork, leadership, and interview skills. ▸ Guide students on resume writing, personal branding, and professional etiquette. ▸ Prepare students for group discussions, aptitude rounds, and personal interviews through simulated exercises and feedback sessions. ▸ Collaborate with placement teams to align training with employer expectations.

• Vast experience in working closely with govt agencies, stakeholders, and service partners helped in breaking the barriers and build new bridges • Meet up with stakeholders and gather training requirements • Designing training programs targeting specific grooming needs of the audience • Design Training Charters, Define SLA’s and agree upon them with the stakeholders • Reviewing the training content on a regular basis, to cater to new training requirements • Plan daily deployments for the team, targeting to exceed the SLA’s • Planning audit sessions for the airport staff • Present audit observations to the stakeholders along with COE plan • Planning special briefing sessions for the airport staff • Supporting the QSD team during ACI ASQ audits • Monthly Invoicing • Performing layered observations for both trainers and assessors • Analyzing trainer’s performance New Initiatives • Motivated and trained the trainers and assessors to come out of the regular periphery • Groomed the team of trainers to become Relationship Managers • Executed a specialized program for passenger sensitivity, during fog season • Designed and executed a program for RAXA security personnel focusing on fatigue management and healthy working habits • Organized street plays at the airport during Road Safety Week • Executed a training intervention for Guest Relations, on handling VIP movements Appreciation and Accolades • “Special Thank You” note from Chief Commercial Officer – Aero,appreciating my team efforts during Quarterly ASQ audit. Airport rose from 9th position to 5th position within in a quarter • “Appreciation” note from Chief Commercial Officer – Non Aero, appreciating the outbound intervention held for the department • Appreciations from Landside team for the “Road Safety Week”, where I organized street plays ensuring the inter-departmental coordination • Multiple appreciations from airlines and ground staff, since we helped Service Partner win an award for “Best Guest Relations”

I am an experienced professional in training delivery across various paradigms, with focus on application based learning and content to which the participants can relate to, coupled with real-life examples to create a deeper connect. My programs include: • Leadership Skills • Performance Management Skills • Time and Stress Management • Campus to Corporate • Change Management • Stress Management • Team Building • Customer Sensitivity • Communication skills • Presentation Skills • Gender Sensitization • Grooming Skills • Email and Telephone Etiquette

I delivered a program for their front line staff of all the Toyota dealerships in Delhi/NCR. The program focused on enhancing the communication skills for telephonic and face-to face conversations with their customers. The hidden motive that I had to deliver was to disconnect themselves from IVR type responses.

Was associated with the first Nationalized Bank of our country for four months. I imparted Customer Sensitization program to Scale III and Scale IV officers. Realizing the strong impact made by the program, the bank’s management decided that the entire workforce should undergo this program. Hence, the training schedule was extended for one whole month and the peons, security guards, housekeeping staff were also trained on the customized module of the same program. It was truly a learning experience as it was a first time for me, training people in the age group of 45-55 years.

A project that I have been associated with for the most part of my association with Centum Learning. My assignment with DIAL started in June 2010 and went uptil September 2011. During this time, I imparted trainings to two major stakeholders at the airport, Customs and Immigrations. This was a major barrier that we broke as a team and built a bridge that is intact even today. I have imparted customer service, pride building, community training programs to almost all role holders designated at the airport. My connect with the audience, strong language skills and my ability to look at the brighter side, coupled with a positive imagery that helped change the attitude of many position holders. It was these qualities, which the client still cherishes, that I continue to be the most sought after Master Trainer at the project, as and when the need arises. To name a few position holders, I worked very closely with: • Immigrations Team • Ground Handlers (Air India SATS, Celebi, BWFS) • Housekeeping • Green team • Parking Services (DAPS) • Taxi Drivers • Loaders (Air India SATS, Celebi, BWFS) • Cargo Drivers • RAXA Security • Buggy Drivers

My association with Aegis was for over three months in 2009. I was a certified trainer for their leadership program spread over three days, known as TLDP (Team Leader Development Program). I visited Aegis’ various offices in North and Central India to conduct these programs.

Was a part of the school choir and dramatics group