Asher Khalil

Provided technical support to all Michels Canada employees across the country. Travelled throughout the country to help setup and support network infrastructure at new locations. Contacted I.T vendors, get quotes and finalize contracts for external services. Helped make key I.T department decisions for the company. Created and managed users accounts in Active Directory. Imaged, configured, updated computers as per company policies. Ordered, updated and maintained IT department's inventory.

Worked as part of a dedicated team to provide technical support to PCL employees at head office, remote offices and construction sites. Provided support to users at various different remote project sites in Alberta. Setup computers, tablets and cell phones with user profiles. Setup and support new network infrastructure (data switches, VOIP switches, servers, ports.) Setup new user accounts, create groups and handled user permissions in Active Directory. Drove to PCL Industrial Offices in Leduc and Nisku to provided support when required. Created new troubleshooting documentation and updated existing documents.

Greeted and acted as first point of contact for consumers that come into the store. Assisted consumers in deciding what product is best suited for their needs. Processed consumer sales, performed closing duties such as cash count and product restocks. Taught consumers how to use apple products through workshops and personal setup. Did continuous learning on apple products through the internal retail system “RetailMe.”

Two month contract through TekSystems for a company called Firma Foreign Exchange. Responded to calls, emails and in person requests about technical issues from firma employees across the world (Canada, England, Australia and New Zealand.) For New Employees – assigned a computer, created new user account and did a New Employee IT orientation with them. Imaged new machines according to the role of the users. Deployed new software and made sure the group polices (GPO) were pushed out. Created tickets in the ticketing system called spiceworks and kept them up to date. Created Documentation for various issues and posted them on the Sharepoint site.

Maturity Leave covreage position, directly through the Government of Alberta. Worked as a part of a dedicated team to support all public/private schools across Alberta. Granted access and provide Tier 1 Support for different software to teachers, administrative staff and post-secondary institutes across Alberta. Kept track of open tickets and issues through the ticketing tool or by paper trail. Assisted post-secondary students in peak times to fill out their applications for attending college/ university through the APAS system. Did software UAT on new student enrollment & marks software before implementation.

Worked with teachers and other staff to provide the best possible service to LINC students who were learning English. First point of contact for providing support to students and teachers with software/ hardware issues.Taught students and staff how to use different software for learning or teaching English. Assisted in installing and or testing new software on the network.

Contract position through Kelly services and Manpower for various IBM Clients. Provided phone, email or remote support to IBM clients for their computer-related issues with various application and hardware. Created tickets in (Remedy, TSD, ManageNow) and handled escalations.