Ashvini Devi A.

Customer Service & Administration | 19+ Years Experience I am eager to apply for the Customer Service Executive position at your company. With over 19 years of experience in customer service, administration, and front desk operations across various industries, I am confident in my ability to contribute meaningfully to your team. My expertise in handling customer interactions, managing financial documentation, and optimizing service processes has allowed me to enhance customer satisfaction and streamline operational efficiency in my previous roles. Currently, as a Customer Service Officer at R-Logic International Pte Ltd, I manage front counter operations for a Philips-authorized service center, assisting customers with repair registrations, spare part purchases, and invoice processing. I also train new staff, collaborate with technicians to resolve customer concerns, and oversee job closures in the system to maintain service accuracy. My ability to handle high-volume customer interactions while ensuring smooth transactions reflects my dedication to delivering top-tier service. Prior to this, as an Admin cum Account Assistant at Liang Liang Cleaning Services, I was responsible for payroll management, compliance documentation, and payment processing. This role refined my ability to manage financial operations efficiently while upholding regulatory standards. Additionally, my experience as a Guest Service Executive at Subhome Management Sdn Bhd strengthened my hospitality skills, where I managed guest relations, online platform bookings, and daily financial reporting. My ability to provide seamless guest experiences while resolving inquiries and complaints further highlights my strong problem-solving and interpersonal skills. Throughout my career, I have consistently demonstrated my ability to handle diverse customer service responsibilities, from front desk management to logistics coordination. My proficiency in various software systems, including Kapture CRM, RLMS, WinX, and MS Office Suite, enables me to adapt to digital platforms with ease. I take pride in my ability to train and mentor team members, ensuring service excellence through continuous learning and process improvement. I am eager to bring my expertise and passion for customer service to your company and would welcome the opportunity to discuss how my skills align with your needs. Thank you for your time and consideration. I look forward to the possibility of contributing to your team.