Ashanti Mason

(Public Safety Officer) @ Northwestern Memorial Hospital

About

Detail-oriented communications and operations professional with experience in digital communication, administrative support, and fast-paced service environments. I hold a B.A. in English from the University of Illinois Chicago, with a strong background in professional writing, editing, and clear communication. My experience includes supporting nonprofit communications at PAWS Chicago through content drafting, social media assistance, email outreach, and CRM organization, along with operational roles that strengthened my time management, teamwork, and attention to detail. I’m skilled in Microsoft Office, Google Workspace, Canva, and WordPress, and I’m known for being reliable, adaptable, and quick to learn. I’m seeking opportunities in communications, administrative support, or nonprofit roles where I can contribute strong writing and organizational skills.

Country

United States

City

Chicago

Industry

Food & Beverages

Skill

Team Leadership, Academic Research, Academic Writing, Multitasking, Retail Sales, Retail, Leadership, Microsoft Word, Time Management, Written Communication, Standard Operating Procedure (SOP), Coordinating Tasks, Records Management, Customer Satisfaction, Academic English, Customer Service Systems, Quality Assurance, Reliability, Manage Multiple, Visual Merchandising

Experience

(Public Safety Officer)

Northwestern Memorial Hospital

2025-11 - Present · 11 mos

Chicago, Illinois, United States

Monitored hospital premises to ensure the safety of patients, staff, and visitors. Controlled access to restricted areas and verified identification to maintain security compliance. Responded promptly to emergencies, including medical, fire, and security incidents. De-escalated conflicts professionally and collaborated with law enforcement when necessary. Maintained detailed daily logs and security reports, ensuring accurate documentation of incidents. Communicated effectively with hospital staff and visitors to uphold a safe and orderly environment.

Fulfillment Center Associate

Amazon

2024-10 - 2025-2 · 5 mos

Waukegan, Illinois, United States

Processed and tracked orders accurately using digital systems. Maintained inventory records and met strict productivity goals.

Food Prep Worker

Levy Restaurants

2024-4 - 2024-9 · 6 mos

Chicago, Illinois, United States

Maintained operational efficiency and quality standards in a high-volume setting. Demonstrated teamwork, time management, and adaptability.

Customer Service Representative

DialAmerica

2020-11 - 2023-4 · 2 yrs 6 mos

Oakbrook, IL

Managed high-volume inbound/outbound calls and resolved customer inquiries efficiently. Documented interactions in CRM systems and maintained performance metrics. Delivered professional support in a fast-paced call center environment.