Asela Perera
Group Chief Information Officer @ Dialog Axiata PLC
About
Enterprising Senior IT Management Professional with 21+ years of expertise with executive presence, leading enterprise IT strategy development & actioning technology through-out the organization, establishing rapport founded on credibility & trust, that promotes professional development among staff, delivering technology solutions using an agile delivery model to deliver highly scalable services managing large enterprise software & digital enablement projects. Astute in directing large teams in diverse cultures with a focus on critical metrics that drive desired results, employing IT business knowledge with broad technical depth across diverse disciplines, assisting in strategic corporate growth plans & contributing to enhancing market opportunities, and employing communication strategies competently to perpetually enable the business.
Sri Lanka
Colombo
Telecommunications
Project Management, ERP, Negotiation, Business Process Re-engineering, Telecommunications, CRM, Program Management, VAS, Billing Systems, Open Source Software, BSS, Provisioning, Management, Telecommunications Billing, Solution Architecture, Service Delivery, Integration, Requirements Analysis, Team Management, GSM
Experience

Vice President - Information Technology
Colombo, Srilanka
Eminent Accomplishments 2019 - Secured the ‘The Dialog Leader of the Year’ at the Dialog Annual Employee Awards ceremony. Provided IT leadership for the digital transformation process, resulting in 80% of processes being automated. 2019 - Selected as one of the ‘Axiata Champions’ (Among 0.5% of the top talent of the Group across many countries). 2020 - IT Contribution towards TMForum Excellence Awards winner in Digital Experience & Trust category Drove agile adoption from 10% to 90% & pivotal in driving digital customer transactions by 7x. Enabled the entire IT ecosystem to setup 25k digital retail points completely paperless. Curtailed IT-related customer complaints by 60%. & internal service desk tickets by 30% Consistently attained approximately 20 - 25% cost savings on Opex every year. Steering Cloud adoption with 50+ applications to a Public Cloud over the last few years & continuing. Simplified the architecture via consolidating the BSS sub-systems from 13 to 6, supporting quad-play. Supported 50+% payments & 8x growth via Digital channels. Enabled a 100% digitized distribution mgmt. system of goods across the warehouse, outlets, franchises, retail points & workforce mgmt. teams servicing clients. 2x growth in the number of APIs exposed from the core to support digitization. JD ◉ Lead the IT division reporting directly to the CEO & manage 200+ direct/ indirect personnel. ◉ Accountable for the IT strategy/ infrastructure, implementation & operations encompassing all enterprise systems, digital services, & data centers. Key Initiatives • Enterprise-wide Digitization Initiative, • Waterfall to Agile project delivery adaption. • Enterprise IT Applications & Infrastructure movement to Cloud & Cloud-ready software enablement. • Analytics adaptation & movement to Cloud. • Streamlining IT Security based on NIST framework. • Launch of Dialog Finance - Digital Banking & FinTec. • Revamp of FinTec suite.

Vice President - Information Technology
Indonesia
Eminent Accomplishments 2016 - Instrumental in bagging the ‘GLOMO Award’ at the Mobile World Congress, Spain for quad-play multilingual self-care app. JD ◉ Reporting to Chief Service Management Officer & Leading the IT division & accountable for the strategy/ planning/ design/ development/ implementation/ operations of XLs BSS Domain, IT Infra & Enterprise applications including SAP ◉ Managing a cadre of 150+ employees Key initiatives • New myXL self-care rollout. • Overall improvement on quality of delivery from first time right 40% to 70%+ and on-time delivery • Reduction in key complaint categories & improvement of fulfilment SLAs. • IT Architecture guidelines definition in conjunction with BCG. • Headed BSS RFP prepping & technical evaluation • Implementation of private cloud at XL

Senior General Manager - CRM, Billing & Fulfillment
Sri Lanka
JD ◉ Responsible for Group Charging Systems which consists of CRM, Rating & Billing, Provisioning, Mediation & Interconnect Billing Systems. ◉ Responsible for Group ERP Systems on SAP and Software Development Divisions. ◉ Responsibilities encompass handling multiple projects, program management and BPR in the CRM, Charging & ERP domains Key initiatives - • NetCracker (NEC) Enterprise Billing Platform. • Merger of Dialog Axiata & Suntel OSS/BSS systems as part of Dialog's acquisition of Suntel. • Dialog Axiata Mobile Applications & empowering retailer network base via Android Applications. • Setting up Pro-Active Support Structures & Alerting Systems for mission-critical applications to make Dialog IT more customers centric. • Per-day Prepaid pay-TV services rollout. • Unified Point-of-Sales Solution & Distribution Mgmt. System & Oracle Siebel Case Management. • Quad-play multilingual Self-Care app: App & integration framework & fixed/ mobile 4G launch. • Comptel Provisioning Solution & Internally developed provisioning solutions. • Charging Gateway Implementation - Configurable system to integrate to multiple billing systems & external parties such as banks & supermarkets. • IVR Based Activation system for Dealers & Retailers, Multiple Billing Cycles, Credit Mgmt. Solutions & CRM Solutions for Dialog subscribers. Electronic recharge, Loyalty Platform, E-Wallet & SFA. • SAP Version upgrade
Education
Asela Perera's Contact Information
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