Aseem Tutu

 Devising and implementing the account modernization roadmap in line with customer strategy and objectives, involving: o Modernization and delivery improvement programs with respect to customer requirement such as cloud migration, storage migration & others o Identification of new opportunities; enablement and support of Market Teams through opportunity lifecycle till signing and assistance to Delivery Teams in execution o Provision of solutions & offerings pertaining to Cloud, Core Enterprise, App. data & AI, Digital Workplace, Security & Resiliency o Automation and transformation projects to improve quality of service and higher system availability  Leading the Partner/Account Delivery Heads to drive Erosion and Revenue Growth Programs Approach and developing Structure overview to: o Implement and execute growth-oriented programs such as erosion risk assessment, low GP growth, base account growth o Apply Systemic approach to assess the risk of managed services erosion (contract termination, descope, non-renewal), and to quantify the associated expected revenue deflection over a 24-month period o Drive risk mitigation at account level through supporting programs and best practices o Identify new pervasive risk themes at the portfolio level to promote the need for additional programs/practices o Consolidate inputs on risk factors, calculate simple “score” and categorize overall risk as Red (High Risk) / Amber (Moderate Risk) / Green (Minimal Risk) and then, detect account specific “top risk factors” by category  Developing Low GP Program Structure for accounts with low GP, by: o Identifying the accounts with Low GP (as per the defined business threshold) o Analyzing the factors leading to low GP (cost heads, delivery issues, RFS) o Collaborating with account heads, finance teams, delivery teams and other vertical heads on possible measures and actions o Leading regular governance calls with account heads and vertical heads to track progress

Effectively led the managed services for infrastructure services, NOC, service management and internal applications  Owned the scope of end-to-end management of 7 Data Centers across India, 13000+ System and Network Devices, 72 Peta byte storage and 56+ applications 27*7*365  Led a team of 250+ resources which included both IBM on-roll and contract resources  Successfully reduced event and incident alerts by 40% through automation using Ansible and ServiceNow workflows  Achieved reduction in human errors through Automation and by executing process improvements and service improvement plans, reduced MOM Sev1 incidents by 90% and improved overall MTTR by 60%  Successfully transitioned the onsite delivery support from MEA Countries to offsite locations in India  Owned the Operations for 15 accounts, which included 6000+ platforms, storage devices and 4000+ network devices, within the defined timelines & budget  Pivotal contribution as Head of Operations and Projects for sales and marketing facing applications (Business Intelligence, Virtual Top-up, Campaign Management)  Ensured availability of systems as per the defined KPIs and SLAs, within the defined cost case

 Improved billing cycle runtime from 72 hrs. to 24 hrs., with the help of process improvement, application and database tuning such as setting up checklist for daily health checks, define KPIs and SLAs for technical and business verticals  Contributed in set-up management and processes for compliance, patch management and security checks  Led implementation of Huawei convergent billing system and customer acquisition system  Successful migration of live 1 million post-paid customers from old billing system (BSCS) to new Huawei CBS

Managed implementation of new ZTE intelligent networks (pre-paid system), which included billing as well as customer management module, within a record time of 2 months  Led Implementation of virtual prepaid recharge system (E-Topup from Comviva) and other surround & support applications  Key part of the centralized SWAT team to ensure successful launch of telecom services and support applications across all S-Tel circles (HP, Bihar, Orissa & North Eastern States)

 Handled the transition of circle operations and resources from Idea to IBM.  Responsible for handling day to day IT operations.  To ensure error free and on-time MIS for prepaid & postpaid as per defined SLA.  To manage SLA’s as per the defined agreement with the customer for both central & circle applications and services.  To ensure IT processes implementation, i.e. incident management, patch management, change management etc.  Implementation of information security as per the Idea IT guidelines.  Handling business escalations for circle and central level.  Representing IT at management forums, i.e. circle management team, circle operation review, etc.  Regular operation meetings with different functional heads at circle level.  People management and team building.  Regular feedback session with the (IBM) team