Asad Ullah

Remote Technician

About

As a dedicated IT Support Tier 1 Specialist, I thrive on providing efficient solutions to technical challenges while delivering top-notch customer service. My mission is to empower individuals and organizations by ensuring their technology runs seamlessly, enabling them to focus on what they do best.

Country

Oman

City

Muscat

Industry

Information Technology & Services

Skill

Network Security, Computer Hardware, Computer Engineering, Network Administration, Problem Solving, Team Management, Reporting & Analysis, Customer Service Representatives, Support Management, IT Support, Helping Clients, Active Directory Experience, IT Troubeshooting, Windows and MAC OS Environment, Office 365 Administration, Remote Troubleshooting, Software Troubleshooting, Customer Relationship Management (CRM), Windows Server, Label Printers

Experience

Remote Technician

Richfield Amazon Warehouse

2023-6 - Present · 3 yrs 4 mos

Minnesota, United States

• Delivered first-level technical support to end-users, resolving hardware, software, and connectivity issues promptly and professionally. • Maintained accurate incident records, ensuring swift escalation to Tier 2 support when necessary. • Collaborated with cross-functional teams to implement IT solutions and optimize workflow efficiency.

IT Support Engineer

Wide Solutions

2025-1 - Present · 1 yr 9 mos

Muscat, Masqaţ, Oman

Customer Support Executive

Now Software (Pvt) Limited

2024-1 - 2024-12 · 1 yr

Islamabad, Islāmābād, Pakistan

Service Desk Engineer

CyberGen

2022-9 - 2023-7 · 11 mos

Islamabad, Islāmābād, Pakistan

• Responded to help desk tickets and provided support to end-users with technical issues via phone, email, and in person. • Troubleshot issues related to hardware, software, networking, and printing. • Assisted with setting up and configuring new computers, printers, and other equipment. • Maintained and updated inventory of hardware and software assets. • Documented support activities and resolutions in the help desk ticketing system. • Escalated complex issues to Level 2 support when necessary. • Participated in ongoing training to improve technical skills and knowledge

SOC ANALYST – L1

MiGo Innovations

2022-3 - 2022-8 · 6 mos

• Assisted with troubleshooting technical issues and providing support to end-users. • Installed and configured software and hardware. • Participated in system and network maintenance. • Contributed to the development of documentation and procedures for technical support processes. • Assisted with various projects as needed. • Communicated with clients professionally and effectively to understand their IT concerns and provide timely solutions. • Ensured customer satisfaction through excellent customer service, responsiveness, and follow-up.