Arwa AlMufleh

● Developed and launched a social payment application that facilitated seamless and secure payment transactions among users of the app. ● Served as a Scrum Master and expertly managed a team of front-end and back-end developers to ensure timely delivery of high-quality solutions. ● Acted as a Product Owner, setting requirements and features for a team of 20+ professionals to deliver a highly functional and user-friendly product. ● Developed an automated scoring scheme to measure team’s performance. ● Focused on delivering exceptional personalization aspects of the product, ensuring it met the unique needs and preferences of individual users. ● Spearheaded preparation and planning sessions, ensuring that the team was aligned with project goals, timelines, and budget. ● Acted as release manager for the application, made sure all team leads sign-off the tasks of the sprint for the deliverable of the products and ensured the quality control before releasing the update of the application. Skills: Backlog Management · Release Management · User Stories · Sprint Planning · Market Analysis · Jira · Cross-functional Collaborations · Problem Solving · User-Centric Mindset · Strategic Thinking

● Led and collaborated on big data projects, working closely with all departments to gather and analyze relevant data points and ensure data-driven decision-making. ● Performed data cleaning, sorting, and visualization to extract meaningful insights from raw data and create actionable recommendations for the business. ● Produced reports that enabled the executive team to make informed and strategic decisions, leveraging data-driven insights and trends to stay ahead of the competition. ● Developed and maintained effective working relationships with the product team to ensure timely and accurate delivery of data requests and requirements. ● Collaborated with stakeholders across the bank to implement data-driven solutions that optimize business performance.

● Worked with a team of consultants from Frankfurt University in developing bundle solutions that met the needs of small and medium-sized enterprises (SMEs), delivering innovative and effective solutions that helped drive business growth and success. ● Created a suite of products that included credit cards, overdraft facilities, and loans, tailored to the specific needs of SMEs, and designed to help them manage their finances more efficiently. ● Designed and implemented eligibility conditions and streamlined processes to ensure that the products were accessible to as many SMEs as possible. ● Developed comprehensive product programs from scratch, leveraging industry insights, market trends, and customer feedback to create innovative and competitive solutions.

● Provided expert guidance and support to SME clients in a range of non-financial services, helping them to optimize their business operations, build their brand, and drive growth and success. ● Established and maintained strong relationships with third-party professionals to develop and deliver training programs and resources at the bank's SME academy, equipping clients with the skills and knowledge they need to achieve their business objectives.