Arvind Jain

Leading FSB(full stack builder) teams(product+design+engineering) for - AI Platform Pod - Agent Builder(Chat/Voice/Automations), Agent Runtime as a Service(ARTS), Agent Actions platform, Agent Monitoring. AI Context/Foundation Pod - Knowledge Base, RAG service, Memory.

I head multiple 0-1 AI products & teams at Highlevel - AskAI(Copilot), AI Agent Builder Studio, Content AI, Knowledge Base, GHL MCP, Data Science, Support AI. - Launched Highlevel's Copilot - AskAI (general purpose conversational Agent that orchestrates multiple agents to do things on GHL like build funnel/website/community/content/image) - Launched Highlevel's MCP Server that connects with clients like OpenAI/Claude/n8n etc - Launched AI Agent Studio - GUI based Multi Agent Workflow Builder platform - Launched Knowledge Base as a platform- supports PDFs/Tables/Docs/Websites/Rich text - Took Highlevel's Support AI to >80% deflection with >90% CSAT rate for L1 support resulting in 4M$ savings annually in one quarter.

- Built Convin's Voice AI - led all things tech (hiring/ai/arch/info-sec/cloud) - Built STT(Speech To Text) at enterprise scale as API based product - Built AI Agents with LLM/KB/Langchain - Leading engineering efforts and team to scale applications, improving efficiency and deliverability to ensure reliability and smooth experience. - Managing Infosec compliance such as SOC2/HIPPA/GDPR etc making cloud and app secure - Merged support into engineering, solved for better issues resolution, long term solutions and people cost

Built and led tech onboarding team from scratch, led effort to automate processes to fast track client onboarding, created no-code tools, drove 1.2M$ revenue realisation over a period of 6 months.

Leading all things tech- backend arch, design, infra, scale, cloud, hiring.

* First Software Engineer at Shopflo * Developed Shopflo’s first product Recover for abandoned cart recovery through Whatsapp(first in India) * Developed ledger service for recording transactions, wallet accounts for merchants/customers * Engineered service for aggregation of orders/checkouts/discounts reports to merchant’s email * Engineered 0-1 Shopflo Analytics feature with conversion funnels, first/last click attribution, discount performance, reports, module level analytics (Best in market D2C Analytics Dashboard) * Integration of Shopflo analytics with Facebook CAPI, Webengage, Contlo, Clevertap, Moengage * Engineered Shopflo’s Shipping service

Vaultless tokenization/detokenization, data de-identification algorithms for PHI/PII data.

Brainstormed and executed marketing/outreach strategies for Tinder in Indian cities and universities. Part of Camp Tinder, Game Night, Tinder U Swipe on Pride Campaign for LGBTQIA+ community.

- Managed a team of 150+ members, 20+ sub teams. - Spearheaded the sponsorship and marketing for the fest and technical events all around the year. - Launched North India’s biggest Hackathon HACKNITJ. - Fetched sponsorships worth more than 2 million INR. - Partnered with leading International brands such as Byju’s, Redbull, Bingo, Sunburn, Hell Energy, Ayesha, Zebronics, ENVY, Spartan Poker, Made Easy etc.

Worked on migration of legacy data stage jobs to JAVA.