Arvind Sharma

Information Technology Manager @ IDC Technologies, Inc.

About

9+ years of extensive hands-on experience in in Windows Server 2022/ 2019, DNS, Active Directory, Group Policy, Print Management, Azure AD Connect, Azure Conditional Access Policy, etc. Working experience in emerging technologies like MS O365, SharePoint Online, Teams, Azure Active Directory, and Hyper-V Virtualization. Strong understanding of Azure environment, VM, WVD, Azure Backup, and experience in working with Hybrid models. Strong hands-on experience in Networking, Sophos/Fortiget Firewall, Cisco Switches, Vlans, Wireless Access Points & Controllers. Should have prior experience in Servers, Storage, Backup, DR Working knowledge of computer systems, security, systems administration, databases, NMS tool, data storage systems, CCTV, Video Conferencing, and IP Phone systems. Ability to Install and Configure Sophos/ Kaspersky Endpoint Security, Antivirus in Network and Standalone Environments. Worked on Synology NAS, Active Backup, Acronis Backup, SFTP, etc. Acquiring new software and hardware, negotiating service contracts, and building relationships with vendors and service providers. Prior Experience of IT Help Desk software, Responding to IT help desk requests in a timely fashion, facilitating and coordination on emergency issues. Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.

Country

India

City

Delhi

Industry

Outsourcing/Offshoring

Skill

Virtual Private Network (VPN), Network Switches, Hyper-V, Infrastructure, DNS, DHCP, MCSE 2003, Operating Systems, Windows XP, TCP/IP, Windows 7, Vendor Management, Windows Server, Active Directory, Firewalls, Group Policy, WSUS, System Administration, Team Management, Troubleshooting

Experience

Information Technology Manager

IDC Technologies, Inc.

2013-11 - Present · 12 yrs 10 mos

Noida

Managing Aspect's Ensemble Pro v 6.7 Dialer for Inbound/Outbound Process. Lead set management, through implementing appropriate Filters/ Dial Packets/ Routing Creation of Inbound/Outbound processes, Agents IDs Creation of Dispositions and Dialing plan for process Responsible for Project and Operation support on Aspect Dialer 6.6 Managing Centre Cord, CC2DCP, Landloard, and Agent Portal, Director Portal, and Load balancer, DCP, TA Server and Recording Manager. Managing Unified director portal and Enterprise monitor Managing Windows server 2003 as Active Directory, DNS, DHCP, File server, group policy, WSUS Managing Linux Servers for internet access, firewall squid proxy Nebero etc. Windows 2003,2008 & XP Windows7 operating systems covering TCP/IP networking with LAN Vmware server equipment, printer activities, User & group administration.

Sr System Administrator

BCube IT Services Pvt. Ltd.

2008-1 - 2013-10 · 5 yrs 10 mos

Managing Aspect's Ensemble Pro v6.1 Dialer for Inbound/Outbound Process. Lead set management, through implementing appropriate Filters/ Dial Packets/ Routing Creation of Inbound/Outbound processes, Agents IDs Creation of Dispositions and Dialing plan for process Responsible for Project and Operation support on Aspect Dialer 6.1 Managing Centre Cord, CC2DCP, Landloard, and Agent Portal, Director Portal, and Load balancer, DCP, TA Server and Recording Manager. Managing Unified director portal and Enterprise monitor Managing Windows server 2003 as Active Directory, DNS, DHCP, File server, group policy, WSUS Managing Linux Servers for internet access, firewall squid proxy Nebero etc. Windows 2003 & XP operating systems covering TCP/IP networking with LAN Vmware server equipment, printer activities, User & group administration.