Arvin Umali

Polished Operations Supervisor offering: • 12 years of combined experience providing customer support in freight forwarding and the food industry. • 3 years of retail experience at a well-known furniture company. • 9 years of international freight forwarding experience. • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Experience in logistics environment: • Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. • Multi-tasker, Problem-solving skills, Decision making ability, Organizational skills, Procedural mindset, Ability to prioritize, understanding of quality management principles, Attention to detail, Ability to analyze data and understand connections, Talent for recognizing the opportunities for process improvement in those connections, Management ability. • Experience working with the following countries: China, Hong Kong, Thailand, Myanmar, Malaysia, India, United Kingdom, Netherlands, Germany, Italy, Spain, Philippines, Australia, Canada, Singapore, Korea, Japan, Indonesia.