Arushi Sharma

* Interacting with multiple banks to amicably close any concern around unauthorized transactions, fraudulent merchants, suspicious trends, compliance related concerns, etc. * Suggested improvisations/ changes in the existing ongoing due diligence on the overall merchant profiles in order to ensure merchant compliance. * Working closely with LEA team to be on top of all industry trends/external alerts. * Taking care of pre-onboarding of high risk category merchants. * Created multiple SOPs around internal processes and feature enablement. * Collaborated with data analytics team to create alerts & dashboards. * Working closely with cross functional teams on feature enablement requests & OPGSP requests. * Ensuring merchant compliance of the existing as well as the new client base pertaining fraud to sales & chargeback to sales ratio. * Worked on multiple data requests raised by the cross functional teams & data maintenance of various activities performed. * Skills: Cross-border Transactions · Collaborative Problem Solving · Data Analysis · Anti-Money Laundering · Microsoft Excel

* Performed in-depth research and investigations on the existing merchant accounts and recommended strategies to resolve problems and prevent any further concerns. * Performed KYC review of existing merchant base to ensure the overall portfolio wellbeing. * Website compliance and mystery shopping of existing merchants performed in order to identify fraudulent patterns. * Analyzed the individual sales of the current merchant base along with the new clients in order to evaluate fraud, chargeback and compliance risks. * Produced and updated reports everyday to inform senior management of the ongoing activities and progress with investigations. * Collaborated with various teams to develop strategies and deploy them in order to minimize the institution's exposure to frauds. * Analyzed the historical data in order to identify the fraudulent trends and suggested ways to curb fraud while also keeping the team aligned with the emerging risks. * Dealt with multiple big / medium/ small clientele to curb frauds while balancing a good customer experience. * Handled escalations end to end and ensured an early closure on the issues to client's satisfaction and implemented corrective & preventive measures to avoid any further issues.

* Worked on analyzing the existing data from Excel sheets in order to create visualizations which are readable by technical as well as non technical users. * Created multiple attractive live dashboards in order to analyze the existing database for the HRBPs.