Arunava Bhattacharyya

Sales Service Manager

About

Techno-commercial professional with over 13 years of experience in industrial analytical instrumentation and process analyzers serving the cement and mining industries. My career combines hands-on technical expertise with commercial leadership, enabling customers to improve process efficiency, product quality, and operational reliability.Currently responsible for sales and service activities across the Middle East and Africa, supporting cross-belt analyzers, XRF systems, upgrade programs, and long-term service agreements for cement and bulk material processing plants. I work closely with plant operators, maintenance teams, and technical management to drive modernization initiatives and process optimization.Earlier in my career with Thermo Fisher Scientific, I developed strong technical foundations in installation, commissioning, troubleshooting, and lifecycle support of industrial analyzers across multiple production sites in India. My professional focus is building long-term customer partnerships, expanding installed base opportunities, and delivering integrated solutions that combine instrumentation, service support, and process improvement. Core Expertise • Technical sales and business development • Analytical and process instrumentation • Cement and mining industry applications • Process analyzers (XRF, PGNAA, cross-belt analyzers) • Service lifecycle management and modernization projects • Customer training, troubleshooting, and plant support • Regional market development across MEA

Country

United Arab Emirates

City

Dubai

Industry

Management Consulting

Skill

Technical Training, Service Contracts, Preventive Maintenance, Troubleshooting, Equipment Commissioning, Raw Mix Control, Process Optimization (Manufacturing), Bulk Material Handling, Mining, Process Instrumentation, Industrial Process Monitoring, PGNAA Technology, XRF Analysis, Process Analyzers, Electrical and Instrumentation Engineering (EIE), Strategic Account Development, Sales Territory Management, Technical Sales, Program Management, Business Growth Strategies

Experience

Sales Service Manager

Spectra Line Industrial Equipment Trading LLC

2017-8 - Present · 9 yrs 2 mos

Dubai, United Arab Emirates

• Lead sales and service operations for analytical and process instrumentation across the Middle East and Africa, supporting cement, mining, and bulk material processing industries. • Drive business development for online elemental analyzers, XRF systems, and process monitoring solutions, supporting plant process optimization and quality control initiatives. • Manage strategic customer accounts and modernization programs including analyzer upgrades, service agreements, and lifecycle support for installed systems. • Provide technical advisory support to plant operations and maintenance teams on analyzer performance, calibration strategy, and integration with process control systems. • Coordinate regional service delivery including installation, commissioning, troubleshooting, and customer training for industrial analyzer systems. • Develop long-term service partnerships through maintenance agreements and technical support programs that enhance equipment reliability and operational continuity.

Service Engineer

Thermo Fisher Scientific

2012-9 - 2017-7 · 4 yrs 11 mos

Greater Kolkata Area

• Delivered installation, commissioning, and lifecycle service support for online elemental analyzers and industrial process instrumentation across cement, mining, and bulk material processing plants. • Provided technical troubleshooting and performance optimization for cross-belt analyzers and material analysis systems used for real-time process monitoring and quality control. • Worked closely with plant maintenance teams and technical management to resolve analyzer performance issues, improve system reliability, and support process optimization initiatives. • Conducted calibration, preventive maintenance, and technical training for plant personnel to ensure consistent analyzer performance and operational efficiency. • Supported regional customers across Eastern and Northern India, managing multiple industrial sites and maintaining strong relationships with plant engineering and operations teams. • Collaborated with global technical support teams to diagnose complex equipment issues and implement effective service solutions.