Arun SINGH

• Led global IT operations for 16,000+ employees across 1,000+ sites and subsidiaries, managing a high-performing team of managers, engineers, and service professionals to ensure reliable service delivery and optimal resource utilization. • Directed enterprise IT governance and audit compliance, including ISO 27001, PCI DSS, ITGC, JSOX, and cybersecurity assessments, maintaining full audit readiness and alignment with business priorities. • Spearheaded cloud and infrastructure transformation, migrating production and DR applications to AWS, enhancing scalability, security, and business continuity. • Managed business continuity & disaster recovery, planning and executing enterprise-wide DR drills aligned with RTO/RPO objectives and delivering detailed executive/audit reports. • Oversaw datacenter operations, including Tier-III+ compliant setups, migrations, and consolidations, achieving 99.99% uptime across colocation and on-premises facilities. • Directed infrastructure strategy and automation initiatives, improving incident response by 45% through automation in patching, backup, and failover processes. • Collaborated with stakeholders and vendors, ensuring IT initiatives supported strategic goals, regulatory compliance, and cost-effective service delivery.

• Led IT operations across 15 locations and 3 subsidiaries, managing a team of 65+ technical professionals to support 8,000+ employees worldwide. • Reduced security risk by 60% through implementation of a Principle of Least Privilege policy, enhanced security controls, and ransomware threat mitigation. • Optimized IT budget, identifying cost-saving opportunities and eliminating unnecessary annual expenses without compromising service quality. • Developed and executed IT strategy enhancing infrastructure stability and security via Zero Trust, MDR, and MDM frameworks. • Implemented enterprise-wide technology refresh across networks and data centers, improving reliability, performance, and system stability. • Strengthened data security measures, ensuring efficiency, effectiveness, and regulatory compliance across all IT systems and processes. • Achieved successful audit certifications for CMMI Level 5 and all relevant ISO standards across multiple locations. • Collaborated with CIO/CTO on IT budgeting and technology adoption, ensuring alignment with business priorities and strategic growth. • Led Agile adoption across all IT departments, improving project delivery, collaboration, and operational efficiency.

• Shaped IT strategy and service offerings as part of the leadership team, defining go-to-market approaches for next-generation business solutions. • Collaborated with Sales and corporate teams to identify opportunities, lead customer discussions, and co-create innovative solutions that align technology with business needs. • Managed complex, multi-stakeholder pre-sales engagements, ensuring detailed, structured, and compelling presentations across long sales cycles. • Enabled revenue and profitability growth by assisting pre-sales and sales teams with strategic positioning, solution design, and customer relationship management. • Provided hands-on leadership in evaluating emerging technologies and aligning them with client requirements to drive adoption of transformative IT solutions.

• Directed datacenter technology strategy, planning and implementing best practices aligned with cloud infrastructure initiatives. • Led a top-performing TAM and project management team, managing enterprise accounts, delivering large-scale projects, and driving upsell opportunities. • Oversaw end-to-end support and project delivery, including client audits, datacenter operations, and DR drills to ensure business continuity. • Implemented best-in-class processes to enhance operational efficiency, infrastructure reliability, and service excellence.

• Directed the organization’s technology strategy, planning and implementing best practices across all corporate functions to ensure alignment with business objectives. • Oversaw end-to-end IT operations, including system security, information management, infrastructure, project and program management, and vendor management. • Led key strategic initiatives, including BCP/DR planning, SLA management, security strategy, and technology negotiations, ensuring operational efficiency and regulatory compliance. • Implemented processes and frameworks to optimize technical operations, enhance system reliability, and strengthen overall IT governance.

• Successful background in IT and customer service management • Quality-oriented professional with a reputation for service, satisfaction, and results • Proven ability to manage multiple tasks, projects, and assignments simultaneously • Creative troubleshooter able to quickly identify problems and implement practical solutions • Effective leader with the skills to build highly motivated, productive, and diverse teams • Proven ability to quickly learn and utilize new methods, systems, and technology • Effective negotiator able to achieve win-win outcomes • Track record of regular promotions and increasingly more complex assignments