Arun Raj

As a Manager at Five Guys, I lead a high-performing team to consistently meet operational excellence in a fast-paced environment. I drive staff performance, coordinate shift operations, and resolve issues in real time, boosting customer satisfaction ratings by over 20% within the first quarter of assuming the role. My focus on quality control, compliance with HACCP guidelines, and proactive stock management ensures optimal service delivery and food safety. By streamlining daily workflows, I reduced order wait times by 15% while maintaining high staff morale. I have also contributed to training programs that elevated team productivity and cross-functional collaboration. This role continues to hone my leadership, data-driven decision-making, and problem-solving skills—crucial traits for my transition into a Business Analyst career.

In this quality-focused role, I was instrumental in maintaining operational and service excellence at Five Guys. I conducted daily inspections across hygiene, safety, and food preparation standards, directly impacting customer satisfaction and repeat visits. I supported the management team by supervising staff and ensuring strict adherence to food safety protocols, leading to a 98% score during internal quality audits. I also optimized stock rotation and inventory processes, helping reduce food waste. My ability to resolve customer feedback issues promptly helped preserve brand reputation and maintain service benchmarks. This role deepened my understanding of structured processes and real-time problem-solving, forming a strong foundation for my business analyst ambitions.

As a Legal Associate at Adv. Sajith and Associates, I provided end-to-end legal support on civil and commercial cases, including client consultations, case drafting, and legal research. I played a vital role in preparing legal briefs, affidavits, and contracts, helping streamline document workflows and reduce preparation time by 25%. I regularly attended court proceedings, observed litigation strategies, and supported the development of case arguments. My responsibilities also included liaising with clients, collecting evidence, and assisting in case filings, all while ensuring procedural compliance. I conducted in-depth legal research that helped bolster arguments and support favorable rulings in several cases. This role sharpened my critical thinking, attention to detail, and communication skills—core competencies that now enhance my data interpretation and stakeholder engagement abilities as I transition into business analytics.

I collaborated with the Programme Management Office during my internship to develop risk-centric strategies and contribute to finance analysis and project management. Through structured data presentation, I conducted qualitative and quantitative research to support organizational decision-making and improved reporting efficiency by 30%. I actively contributed to internal audits, gaining insights into environmental compliance and workplace policy adherence. By organizing staff events and workshops, I enhanced team morale and interdepartmental communication. This experience cultivated my analytical mindset, research accuracy, and project execution—key qualities that will empower me in a Business Analyst role.

This transformative journey has equipped me with an advanced skill set and expertise in leveraging data-driven insights for strategic decision-making.

This unique and enriching five-year journey of dual degree program has equipped me with a comprehensive understanding of both the business and legal realms.