ARUN KAUSHAL
Consultant @ MasterCom Technology Services India Pvt Ltd
About
• 15+ years of total in Infrastructure Management. • Responsible for managing the delivery of projects from start to finish. This involves defining project scope, creating project plans, managing project resources, tracking project progress, and ensuring that projects are delivered on time and within budget.• Identifying opportunities for process improvement and implementing changes to improve project delivery.• Collaborated with business development, marketing, and product departments on the creation of competitive concept proposals.• Experienced in Infrastructure as code using most the AWS services like EC2, S3, IAM, ELB, VPC.• Experience in setting up the build and deployment automation for Terraform. • Establish new capabilities across technology verticals, stabilize and drive business transformation. • Was responsible for prioritizing a portfolio of projects, establishing a road-map, creating an integrated program plan, managing issues, risk, defining and tracking program benefits.• Built and maintained relationships with key contacts at potential clients, consulting companies and partners to get access to new opportunities• Managing and mentoring KBS delivery, backup & recovery and storage teams at KTC. • Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements.• Manage team performance and responsible for the overall development of the team.• Troubleshooting why an environment suffers a failure and recovering functionality of ESXi servers and guest virtual machines is a major duty of this position.• Identifying performance issues and making recommendations and implementing configurations to improve or relieve performance blocks.• Strong performer in executing technical implementation, automation and supporting VMware products.• Security hardening and Monitoring of VMs & ESX servers (CPU, Memory, Disk, Network Utilization) for Security Compliance.
India
Bengaluru
Information Technology & Services
IT Infrastructure Management, Resource Allocation, Client relationship management, Project Team Management, Quality Control, Performance Monitoring, Vendor Management , Budget Management, Organizational Culture, Leadership, Management, Customer Relationship Management (CRM), Solution Architecture, IT Infrastructure Design, Strategic Planning, Information Security Management, Process Improvement, IT Strategy, Agile Methodologies, Vendor Management
Experience

Technical Lead
Bengaluru
Directed multi-site upgrades from vSphere 7.x to 8.x with zero downtime, including planning, LCM baselines, and rollback strategies.- Deployed VMware Cloud Foundation (VCF 4.x) for unified SDDC automation, lifecycle management, and policy enforcement across datacenters.- Executed large-scale application migrations using VMware HCX (bulk migration, live vMotion, WAN optimization). - Extended L2 networks across datacenters using HCX Network Extension for seamless workload migrations.- Standardized VMware policies (EVC, DRS, HA) and enforced host profiles across clusters, minimizing config drift and audit gaps.- Implemented vSAN-based hyperconverged infrastructure, improving storage utilization and provisioning speed.- Built DR solutions using SRM and vSphere Replication with automated recovery plans and quarterly DR drills.- Performed VMware security hardening (SSO integration, MFA, RBAC) and ensured ISO/SOC compliance.- Created HLD/LLD, SOPs, and operational runbooks; mentored 10 engineers to raise VMware support maturity.

Infrastructure Delivery Manager
Bangalore Urban, Karnataka, India
1) Responsible for identifying the necessary resources needed for a project and allocating them accordingly. This includes managing the team, ensuring that they have the necessary skills, and delegating tasks. 2) Building and maintaining positive relationships with clients and ensuring their needs are being met. 3) Oversee the work of delivery team and are responsible for ensuring that team members are properly trained, motivated, and engaged in their work. 4) Develop the skills and abilities of their team members by providing training, mentoring, and coaching to help team members grow and develop their careers. Serve as a focal point to communicate and resolve interface and integration issues with other teams. 5) Ensuring that the final product or service meets the required quality standards and specifications. 6) Monitoring the progress of the project to ensure that it is progressing according to the plan, and make any necessary adjustments to keep it on track. 7) Managing stakeholders, including clients, customers, and team members. Communicate project progress and status updates, manage expectations, and address any issues or concerns. 8) Managing the project budget, including tracking expenses, identifying cost savings opportunities, and ensuring that the project is delivered within budget. 9) Grow organizational culture by promoting a culture of collaboration, learning, and innovation. They can create an environment that encourages employees to take risks, learn from failures, and continuously improve.

Team Lead
Bengaluru Area, India
• Assessing infrastructure needs: Responsible for assessing the infrastructure needs of clients and providing recommendations for hardware, software, and networking solutions. • Designing infrastructure solutions: Designing infrastructure solutions that meet client needs, including server architecture, storage, virtualization, and cloud-based solutions. • Implementing infrastructure solutions: Implementing infrastructure solutions for clients, including server builds, software installations, and configurations. • Providing technical guidance: Provide technical guidance and expertise to clients on infrastructure-related issues, including security, scalability, and disaster recovery. • Collaborating with clients and internal teams: Collaborating with clients and internal teams, including project managers, engineers, and developers, to ensure that infrastructure solutions are implemented effectively and efficiently. • Continuous learning: Staying up-to-date with the latest infrastructure technologies and trends. They must continuously learn new skills and technologies to be able to provide the best consulting services to clients. • Document project and work order activities via the Quote Capture Tool when appropriate. • Accountable for the project management life cycle related to the hosting services. • Serve as the liaison between the Delivery and KGS computing teams. • Drive optimization and enhancements of technologies and processes to facilitate better resource utilization and better decision making. • Setting up Disaster Recovery Infrastructure for multiple clients using VMware SRM • Performing Mock DR Drills using SRM • Managing the DR environment for clients in Zerto. • Designing, quoting and setting up cost effective compute solutions.

Technical Support Engineer
Bangalore
•Resolving technical issues: Troubleshooting and resolving technical issues related to VMware software products. Deep understanding of the product features, functionalities, and configurations to be able to identify and resolve issues quickly and efficiently. •Providing technical guidance: Providing technical guidance to customers on how to use VMware products effectively. Explain complex technical concepts in a clear and concise manner and provide customers with step-by-step instructions on how to resolve issues. • Managing support cases: Responsible for managing support cases through their entire lifecycle, from initial contact to resolution. Document all interactions with customers, update case information regularly, and escalate cases to higher tiers of support if needed. •Collaborating with internal teams: Collaborate with internal teams, including engineering, product management, and sales, to resolve complex technical issues and provide feedback on product features and functionality. •Troubleshooting why an environment suffers a failure and recovering functionality of ESXi servers and guest virtual machines is a major duty of this position. Identifying performance issues and making recommendations and implementing configurations to improve or relieve performance blocks. This is done either with the system owner and or with vendors of the different storage and networking products to resolve the owner's issues. •Knowledge of maintaining Business Continuity and performing Disaster Recovery (DR) using VMware Site Recovery Manager (SRM) •Assist customers, Systems Engineers and Consultants to build ,optimize and deploy Site Recovery applications and vSphere Data Protection on vSphere environments. •Understand product defects and refer old /existing bugs to understand the fixes/workarounds

System Engineer
Chennai Area, India
• Installation and configuration of virtual machines in an Enterprise SAN and NAS environment. • Security hardening and Monitoring of VM’s & ESX servers (CPU, Memory, Disk, Network Utilization) for Security Compliance. • Creating and managing VM Ware cluster. Enabling HA and DRS features in a cluster. • Configurations of Virtual switches and network connections. • Performing Snapshots, cold and hot migrations. • Performing Snapshots, Cloning, cold migrations and hot migrations. • Creating templates from VM’s and deploy VM’s from templates and allocate resources. • Creating duplicate VM’s using cloning technology. • Moving VM’s from one LUN to another LUN using Storage VMotion. • Moving physical machine to virtual machine using p2v converter. • Troubleshooting problems with the help of Event Logs. • Manage tasks, events and alarms. • Manage users, groups, permissions and roles. • Creating and managing virtual machines and installing VM Tools into VM’s. • Manage VM’s using VMware virtual center. • Managing VM’s through VI client. • Configuring Virtual Switches and Port Groups, Editing Security Policy and Traffic Shaping Policy for a Virtual Switch.

System Engineer
IIHT Cloud Solutions Pvt Ltd.
Bangalore
• Design, install, configure VMware ESXi, within vSphere 5 with VCenter management. • Manage VM’s using VMware virtual center and web client server. • Configurations of Virtual switches and network connections. • Performing Snapshots, cold and hot migrations. • Creating templates from VMs and deploy VMs from templates. • Creating duplicate VMs using cloning technology • Creating and managing VMware cluster. Enabling HA and DRS features in a cluster. • Configuring vMotion and SvMotion in hot and cold state. • Creating cluster in Vmware • Consolidation of Physical servers • Deploying virtual servers using template • Cloning of virtual server • Rules creation. • Creation of backup policy, alert configuration of backup policy. • Maintenance of virtual center server. • Providing and maintaining user access in VC configuring mail alert for any failure in HA. • Prepared the environment for deployment of Windows Server 2008 R2. • Installed, configured, and troubleshoot Windows Server 2008 R2. • Designed numerous high-availability features for Failover Clustering (WSFC) and for Windows 2003/2008/r2 servers. • Maintain systems using SCCM, SCOM and Install new System Center environments and services. • Experience applying Unattended and Slipstream Installations. • Ensuring that all databases are backed up on a regular basis by monitoring full, differential, transitional log backups in MSSQL.

System Analyst
Hyderabad Area, India
• Maintenance of Microsoft Active Directory Environments, Utilization Active Directory Domain Services, Users and Computers. • Managing User accounts and passwords management and Installing new AD instances, create Active Directory forests, and set up trusts for development and test domains. • Transferring FSMO Roles from one DC to another. • Installed, configured, and troubleshoot Windows Server 2008 R2. • Quality controlled for LG ( local geometry ) in New York private road marking. • LG (local geometry) of France and launched successfully in March 2011.
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