Arun Rabra

As Chief Digital Officer & Head of Technology at Kleeto.in, I lead the strategy, innovation, and delivery of next-generation digital and SaaS solutions. I drive technology modernization, emerging technology adoption, and secure digital platforms that enable intelligent document management and enterprise-scale workflows for large clients.

As VP – Software Service, I drive the development of next-generation banking and financial software solutions, leading cross-functional engineering teams across multiple geographies. My focus is on implementing Agile methodologies and DevOps practices to optimize project execution, accelerate software release cycles, and enhance scalability. I also play a key role in business growth, securing major government contracts and driving innovation in digital onboarding, CKYC, and financial technology solutions. Key Achievements: • Secured the largest enterprise-grade software platform order from the government, a large deal in December 2024. • Led the development of a flagship doorstep banking application, strengthening digital banking capabilities. • Reduced software release cycles by 30% through DevOps and CI/CD implementation, earning the Best DevOps Team Project Delivering Business Value - Financial Software Solutions award from QUANTIC INDIA 2023. • Achieved 99.99% system uptime across multiple deployments with geo-redundant, high-availability cloud architecture. • Expanded the digital solutions portfolio by leading and innovating 8+ new products between 2021-2024. • Won a large order from a Government PSU for a Digital Onboarding Platform in December 2024, solidifying market leadership. • Established a DevOps culture, automating deployment pipelines, and improving release efficiency by 30%. • Achieved the highest growth unit in 2024-25 with a 43% profit margin, the highest among all units of Manipal Business Solutions software services.

As the Head of the Center of Excellence (COE) – Software Service, I led multiple engineering teams to deliver high-quality software solutions for global and Indian clients. I spearheaded cloud migration initiatives, optimized software development processes, and implemented best industry practices to improve efficiency and scalability. Key Achievements: • Attained CMMI Level 5 certification in 2022, elevating software development practices to global standards. • Delivered mission-critical digital solutions, including CKYC, Debit Card Management, Digital Banking Products, Fraud Management Systems, and Digital Banking Kiosks. • Led the implementation of DevOps and CI/CD pipelines in financial software projects, enhancing operational efficiency. • Championed process improvements, increasing team productivity by 20% through the adoption of industry best practices. • Successfully executed cloud migration strategies using AWS, optimizing scalability and reducing operational costs.

Growth Path: Group Manager: 2016-2018 | Sr. Project Manager: 2011 – 2016 | Project Manager: 2009 – 2011 | Sr. Technical Leader: 2006 – 2009 | Sr. Software Engineer: 2003 – 2006 I led the end-to-end development and execution of global software projects, ensuring alignment with business objectives and client needs. My focus was on optimizing development workflows, enhancing customer engagement, and driving digital business expansion. Achievements: • Managed a globally distributed team across Africa, MENA, Asia, and LATAM, driving digital business expansion and overseeing large-scale deployments. • Spearheaded the design and deployment of Value-Added Services (VAS), including call management, missed call alerts, voicemail, IMS/SIP-based solutions, virtual number gateways, and digital service delivery platforms. • Led the deployment of 10+ high-impact digital service projects, ensuring seamless integration across diverse global markets. • Achieved a 20% increase in revenue growth by optimizing business models and implementing cost-effective pricing strategies. • Improved operational efficiency by 30% through automation and digital transformation initiatives, enhancing productivity and scalability. • Implemented robust Git-based version control systems, reducing development errors by 40% and improving team collaboration. • Strengthened customer retention by 25% through targeted engagement strategies and superior service delivery. • Mentored and developed over 50 engineers, fostering a high-performance culture of innovation and continuous learning. • Established 5+ strategic alliances and partnerships, facilitating business expansion and market penetration in emerging regions.

Software Development in SIP Server on Samsung Telecom Switch

Completed

Three years course - Master in Computer Science