Alfredo R.

Site Reliability Engineer | System Engineer @ OpenToWork

About

Technology professional with years of experience in cloud engineering and IT operations. Proven track recordin incident management, data visualization, and cloud infrastructure operations. Progressed to designing, deploying, and maintaining scalable cloud solutions. Played a key role in successful data center-to-cloud migration, ensuringperformance, reliability, and minimal service disruption

Country

City

United States

Industry

Information Technology & Services

Skill

AWS CodePipeline, Amazon EKS, Amazon ECS, AWS Lambda, AWS Identity and Access Management (AWS IAM), Amazon S3, Microsoft Azure, Terraform, Linux System Administration, Kubernetes, OpenShift, Software, Azure Infrastructure as a Service (IaaS), Computer Repair, Splunk Cloud, Data Tracking, Software Packaging, Incident Management, Reliability, IT Accessibility

Experience

Site Reliability Engineer | System Engineer

OpenToWork

2025-11 - Present · 11 mos

Miami, Florida, United States

Site Reliability Engineer

Amadeus

2022-10 - 2025-11 · 3 yrs 2 mos

Miami, FL

Design, deploy and operate IaaS (Redhat Openstack) / PaaS ( Redhat Openshift ) in private & public cloud for Production environment Define and implement relevant monitoring and alerting Write Infrastructure as Code modules Define and evangelize cloud-related optimizations and best practices to improve reliability, stability and performance Work closely with Architects and Software Engineers from various product teams to implement new initiatives Conduct proof of concepts and studies to deploy new hardware or software functionalities to the IaaS platform Work with the developer community to understand their business objectives and convert them in to workable prototypes

System Engineer

Amadeus

2014-10 - 2022-10 · 8 yrs 1 mo

Supported system availability for Airline IT Operations infrastructure, ensuring compliance with pertinent customer service level agreements Scripted tool for statistical tracking of failure types for software loads leading to better understanding of reoccurring issues Created data tracking for incidents and problems with in house tool towards incident reduction initiative

Systems Engineer

MARSYS

2011-9 - 2014-9 · 3 yrs 1 mo

Responsible for both in-house networking setup and support as well as customer support for web hosting, external systems monitoring, Remote digital advertising and worked on various projects. Handled technical troubleshooting within an enterprise 24/7 environment, including system crashes, slow-downs and other system issues. Engaged and tracked Priority 3-1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.