Arturo Perez

- Maintain accurate financial records and managed transactions through QuickBooks, ensuring compliance with accounting standards. - Reconcile accounts, prepare financial statements, and assist with tax compliance. - Deliver financial reports to support strategic decision-making and tax compliance.

- Manage training, scheduling, and operations for front desk, trainers, and maintenance teams, ensuring smooth daily operations and high performance. - Enhance member satisfaction by resolving inquiries and handling billing issues proactively. - Develop SMS and email campaigns to improve retention and engagement, contributing to an increase in active memberships. - Optimize gym layout to improve workflow, maximizing space for an enhanced member experience.

Collaborate with various departments to identify manual processes that can be automated to improve efficiency and reduce redundancies. Coach a production team in problem solving techniques to help reduce overproduction. Focus on process improvement in the Quality lab using continuous improvement tools such as PDCA’s and 5S. Run daily reports to monitor key performance indicators to ensure product quality meets customer standards and to allow a smooth flow of production and shipping. Ensure the Quality team is working efficiently and safely.

Successfully achieved goals and drove results through effective action plans that utilized exceptional service skills, resulting in the development of strong customer relationships and repeat business. Effectively trained and led sales teams, organized merchandise, and managed inventory to ensure a positive customer experience. Utilized analytical skills to forecast traffic and goals accurately, leveraging PowerBI, Google Sheets, and Excel. Exceeded monthly revenue targets consistently. Proficient in schedule-making and the use of OnePoint for timesheets.

Supported the HR manager with administrative duties, including mailing checks and double-checking time sheets using Kronos. Ensured timely delivery of daily Excel reports to the directors, which featured critical information such as attendance, job referrals, new hires, and applicants. Employed excellent communication and teamwork skills in working closely with a staffing agency to track new hires.