Artur Ledowski

Leading enterprise growth across the DACH region, with responsibility for new logo acquisition and strategic account expansion within TELUS Digital. Owning the end-to-end commercial lifecycle—from market entry and executive engagement to deal structuring, negotiation, and closure—focused on complex, multi-market partnerships and high-value transformation programs. Building and managing a commercial team across new business and account management, setting direction, sharpening deal strategy, and ensuring consistent execution against revenue targets. Partnering with enterprise clients to design and deliver scalable, AI-enabled customer experience and revenue solutions, combining global delivery models with measurable business impact (cost efficiency, conversion uplift, retention). Working at the intersection of strategy, technology, and operations to unlock sustainable growth and long-term partnerships.

My focus is on creating AI-enabled, human-first service models that raise performance, simplify complexity, and convert cost centers into value-generating operations. I work closely with executive stakeholders and technology partners to shape global transformation roadmaps and deliver consistent results at scale. Key contributions include driving global growth, designing future-ready customer operations, building trusted executive alliances, and delivering market-leading CSAT performance across EMEA. I am known for transparent communication, a solution-driven mindset, and the ability to execute with velocity while developing teams and strengthening long-term partnerships. My objective is to build intelligent, scalable operations that create sustained commercial value and help clients compete at a global level. I lead a global portfolio exceeding $50M across more than 30 markets, overseeing strategy, commercial growth, and multi-country operations for some of Concentrix’s most strategic clients. With responsibility for over 2,000 people worldwide, I build high-performing organizations that deliver measurable business impact, operational excellence, and award-winning customer experience.

• Managed global relationships with high-profile clients in e-commerce and consumer goods sectors. • Spearheaded growth initiatives across contact center operations in EMEA, APAC, and the Americas. • Coordinated cross-functional teams to implement innovative customer experience strategies. • Recognized as a “fixer” for high-impact accounts, delivering trusted leadership and strategic direction.

• Managed and expanded strategic partnerships for leading brands across EMEA and APAC. • Led client operations, enhancing customer care and sales enablement functions. • Stabilized underperforming programs, achieving significant improvements in NPS and CSAT. • Collaborated on digital transformation initiatives, driving growth and efficiency for clients.

• Managed key enterprise accounts in the DACH region, driving service delivery and performance growth. • Led cross-functional teams to enhance customer support and retention for major clients. • Implemented reporting frameworks that improved transparency and strengthened client relationships.

• Reported directly to the CEO, spearheading strategic cost-efficiency initiatives across multiple countries. • Designed and executed a space-reduction strategy, achieving significant cost savings while maintaining service quality. • Facilitated internal change communication and transformation plans, ensuring alignment from board level to operational teams.

• Conducted comprehensive data analysis to drive strategic decisions and enhance business processes. • Collaborated with stakeholders to translate complex business needs into actionable insights. • Identified and implemented process improvements, resulting in increased operational efficiency.

• Technical Excellence: Delivered high-precision frequency measurement solutions critical to military operations • Innovative Solutions: Implemented cutting-edge technologies, enhancing military capabilities • Prototype Leadership: Led prototype development projects, ensuring successful deployment in military contexts

• EMV Investigations: Specialized in preliminary EMV investigations and sensor systems • Ground Radar and Metal Detectors: Proficient in optimizing ground radar and metal detector systems • Project Management: Managed projects including EM simulations and antenna simulations

• Athlete Motivation and Inspiration: Provide motivational training and inspiration to athletes, fostering their growth and maximizing their potential • Trip and Project Planning: Plan trips and projects for athlete development, ensuring strategic budget allocation • Future Athlete Development: Formulate the future of state athletes by guiding their growth and nurturing their skills for competitive success

• Innovation Driver: Lead innovation efforts in the insurance industry, focusing on digital transformation. • Technology Implementation: Implement and enhance digital processes to streamline operations and improve customer experiences. • Strategic Leadership: Drive initiatives that leverage technology to stay ahead in a competitive market and deliver value to stakeholders.

• Technical Issue Resolution: Developed solutions for technical issues in telecommunications and internet services, ensuring smooth operations and customer satisfaction. • Up- and Cross-Selling Strategies: Implemented effective strategies for up- and cross-selling, enhancing customer engagement and loyalty. • Brand Experience Enhancement: Contributed to enhancing the overall brand experience through innovative solutions and customer-focused initiatives.

Value Stick Framework/ Business Strategy/ Innovation/ Sustainability/ Strategic Initiatives

- Focused on high-frequency conductivity and permittivity. - Concentrated on high-frequency filters. - Emphasized the digitization of filters.

- Specialized in management and innovation management. - Focused on accounting principles and practices. - Concentrated on business strategy development and execution.