Artur Bielan

As Director of Service and After-Sales Support at Europa Systems, I oversee teams across customer service, service and installation, and residual maintenance, ensuring operational efficiency, high customer satisfaction, and superior service quality in all post-sales activities. I am responsible for strategically driving sales of service contracts and spare parts, with a strong focus on aftermarket support. My role encompasses enhancing client relations, optimizing service delivery, and maintaining high standards to support long-term customer loyalty and satisfaction.satisfaction, and ensuring top-tier service quality in all post-sales interactions.

Responsibility for global CS operations. Leading and supporting CS Managers and Team leader. Managing the first line support, second line (back office operations) and center of excellence (part of training, improvements and certification)

Leading the business transformation and optimization in customer service department. Managing the first line support on emerging markets and center of excellence as part of a transformation project (including training academy). Leading data processing operations- back office support and optimization. Continuous development of service delivery tools and methodologies. Focused on business intelligence solutions and transaction systems (CRM, ERP, Power BI).

Digitize dentistry and aftermarket support to take patient experience to the next level. Head of Global Service operations. Leading the leaders and technical teams in Poland, US, China, South Korea, Japan & Brazil. Managing training & certification department. Responsibility for Global Service Operations, technical support HW & SW, stock management, trainings, PPC implementation and process improvement for aftermarket support. New market development. Defining KPIs, BI development of reporting, SLA, P&L reports. Working with CRM, ERP, Power BI. Leading production refurbish line as part of replacement program. Main task: 1. Leading global service operations. Setting strategy, direction, and goals for function 2. Strategy alignment and implementation for Global Service teams by setting policies, processes implementation and good practices. 3. Oversee the service delivery team daily activities including training with focus on continuous improvement and customer satisfaction. 4. Continuous development of service delivery tools and methodologies 5. Stakeholder for global services project execution 6. Maintain budgets and optimize expenses. 7. Prepare relevant reports for organization and SVP. 8. Oversee recruitment (supporting overseas managers) and training of new employees. 9. Responsibility for productive work, motivation, and professional development of employees. 10. Direct the employee assessment process. 11. Ensure alignment with stakeholders across the organization.

As the Director of Services & Technology, I leaded a dynamic department comprising two key business units: Shared Services and Software Development. My focus was on optimizing operational efficiency in Shared Services and driving innovation in Software Development.

As the Representative of the Board for Quality Management System|Quality Assurance Manager at KM Poland, I beared the overarching responsibility for all quality-related matters and the continual improvement processes within division. My role involves meticulous planning to enhance predictability and foster a pervasive quality culture, thereby underlining the integral role that quality plays in company's operations. Representative of Board for Quality Management System|Quality Assurance Manager Key Responsibilities: Implementing and overseeing the Quality Management System (QMS). Contributing to QMS maintenance and development. Initiating and compiling Management Review reports. Conducting internal and external audits. Ensuring quality in external production activities. Collaborating with DNV class for Radio survey Type approval. Implementing ISO 9001:2015 and securing certification.

Responsibility for department operation in customer support and project fields. Leading highly specialized SW&HW engineering teams. Main task: • Leading and motivating the team • Leading the continues improvements program CIP • Managing quality assurance program • Setting and reviewing the budget • Monitoring manpower utilization in department • Reporting •. Preparing commercial service offers •. Employees recruitment • Backup coordination • Appraisal of employees • Monitoring the data for analyze in CRM and ERP systems

Responsibility for navigation projects in Kongsberg Maritime. System Technology yields a distributed and open system design, utilizing a system wide standardized communication network.

System Engineer in Navigation department. Responsibility for service and commissioning. Trainer for new employees in service department. First and second line support for worldwide customers. Most of my time working abroad. Support KM customer support offices in Brazil ( around 3 moths), USA ( round 2 moths), Norway ( around 4 moths). Perform several services on board vessel and rigs on the world. (Around 100 service trip during 4 years and 6 months in customer support).

Position: Manufacturing Quality Engineer Main task were monitoring of production, reporting. Create technical documentation like general specification and testing instruction. Reporting to manager and external customers about outcome from production line. Responsibility for good relationship between customer and company

The Master of Business Administration program has been delivered at the WSB University in Szczecin. The objective of the program is to provide students with strategic skills and leadership skills that enable them to strategically and globally analyze the condition and functioning of a company.

Scope of study: Managerial economics, Marketing, Management, Psychology, Personal development

Specialization: Radio Telecommunication Systems