Art Tang Sherie Cheung

• Coordinated with 3PL on timely order fulfilment on both B2B and B2C orders, including urgent same-day orders • Monitored inventory level across duty-paid and duty-free warehouse to maintain order fulfillment level while minimizing excess stock • Performed quality checks on prestige products and resolved the quality issued bottles • Reviewed 3PL KPI on a regular basis to ensure the service standard aligned with our expectation and explore the room/needs of improvement • Maintained forecast in both SAP & excel file and assessed the replenishment timing through communication with intercompany and external suppliers • Identified operation inefficiency and proposed improvement actions to manager • Initialed and executed on different projects to streamline workflows, including order fulfilment and intercompany order processes • Coordinated with warehouse and internal teams on month-end and year-end closing

• Streamlined monthly logistics by managing ~30 FOB containers with zero shipment delays, ensuring documentation accuracy and smooth coordination across suppliers and 3PLs (including China bonded warehouse) • Improved procurement efficiency by issuing timely purchase orders and maintaining high accuracy ERP data, reducing order and pricing discrepancies • Enhanced customer satisfaction by acting as the key point of contact and aligning order status through regular cross regional team meetings • Strengthened demand and inventory planning by preparing accurate quarterly forecasts that improved stock allocation and reduced planning gaps

• Designed efficient operation flow on all stock sources to shorten the available to sell date to 2 working days after stock arrival • Coached colleagues on different work procedure to enhance efficiency, by reducing around 30% working time • Represented our team to discuss critical issues on operation and system with high management • Reconciled inventory details after stock take and prepared report to finance and management

• PO management on order to global vendors to make sure timely delivery • Coordinated with the warehouse team and the one in China to make sure the accuracy of the phones’ delivery to the customers

• Efficiently handled daily financial transactions in a high-pressure customer facing role and demonstrated an interpersonal approach that led to higher customer loyalty. • Was recognized for learning banking software in less than half the allotted 2-week period

Skills gained throughout course include: • Data analysis: Dissertation involved both qualitative and quantitative data to enable decision making • Modules included Global Logistics Management, Strategic Sourcing and Supply Chain Management, Marketing, Innovation and Technology • Evaluate an existing supply chain and make recommendations during the class presentation • Examine the lean and agility for a logistics company in an innovative way in Global Logistics course Course projects included value chain analysis of a local manufacturer: • Mapped out the entire production process and distribution strategy. Analysed data sets from a global retailer to identify customer shopping patterns. • Identified waste and value adding activities in order to recommend changes to both the marketing strategy and operations.

• Critical thinking developed through case analysis and class presentations during courses including International logistics, international HRM, financial management • Developed time management skills that led to first-class honours