Arthur Ringis

• Responsible for all of IXIASOFT’s technical documentation for the IXIASOFT CCMS • Manage work effort through Jira and prioritize work to meet deadlines in an Agile environment • Research changes to software features for each release and update guides accordingly • Strategize documentation updates based on user feedback from customers and services team • Manage the localization process for translating content to 3 different languages • Occasional reviewer and proofreader of the software UI to improve user experience • Authored content using topic-based writing and metadata according to the DITA specification • Improve document development workflow to streamline the process and make it more efficient

• Meticulously researched and drafted over 1,000 topics while at OMERS. • Worked extensively with SMEs and Policy to ensure the accuracy of content. • Wrote DITA-compliant content in a structured, xml-based authoring tool (IXIASOFT CCMS). • Used test scripts, RICEFW, design, and fit gap documents to research and write content for software. • Won recognition and awards for teamwork and work.

• Quickly read and edited reports and other documents ensuring clarity and accuracy. • Carefully integrated and systematized information to help revise a manual. • Estimated the amount of work required to execute projects and kept track of work done.

• Research, wrote, and edited content for the Office of Applied Research and Innovation. • Wrote marketing materials and success stories, which I uploaded to their website. • Created a user guide for faculty and the administrator regarding how to create curriculum involving the research needs of external business partners.

• Read all student assignments and provided a comprehensive critique of students’ work. • Ran weekly tutorials discussing the week’s lectures and answering questions. • Evaluated all my students providing their final grade for the class.