Arthi Ravindran

• Collaborated with department heads and subject matter experts to design and implement training programs that met individual and organizational needs. • Managed logistics for internal and external training sessions, ensuring smooth execution of e-learning platforms and workshops. • Monitored and evaluated training program effectiveness through assessments and generated detailed reports for senior management.

In my role as an Employee Service Officer at PERTUBUHAN KESELAMATAN SOSIAL (PERKESO) in Putrajaya, Malaysia, I led recruitment initiatives within various sector, conducted tailored interview sessions for various role acquisition, and fostered strategic partnerships with government entities to implement employabilty programs. I efficiently handled all correspondence and resolved complaints from various stakeholders, ensuring smooth operations and client satisfaction.

• Efficiently handled inbound calls and emails, addressing customer and seller inquiries related to online merchandise and service orders. • Provided expert assistance in product selection, resolving basic queries, and recommending available product alternatives to enhance customer satisfaction. • Executed precise data entry tasks to ensure accurate processing of customer information and order details.