Artemy Gostev

Development of a Multichannel Lead Processing Platform (push, SMS, call center, email, VK) to support end-to-end banking product sales across all channels (web, API, mobile app, branch). [3 product teams (30 developers) | 1,000+ customer communications per day | Integrations with 20+ banking IT systems | Reporting to VP level] ★ +$15M revenue from additional products driven by clients' follow-up (5-year NPV) ★ +10–20% increase in product conversion rates ★ +11% year-to-year growth of the active customer base ★ +30% CSI improvement through business process optimization ★ Built executive dashboards, reporting, and analytics systems for internal stakeholders

Developed a residential property financing service at Sberbank Business Online (SBBOL). [corporate customer pool ˜0.03mln | 5 product teams | ˜50 associates] ★ Loan conversion increase by 30% by introducing ML models to estimate cash flow ★ Complex transaction timing (T2D) decrease from 15 to 3 days by introducing the on-line application and e-document flow ★ Total loan increase by 1.2K of new customers via remote banking

Developed a set of customer navigation systems for bank branches. Launched a new queue management platform for the Retail division, acknowledged by the Board of the Bank and embedded in VTB-pro omni-channel architecture. [retail customer pool ˜14mln | 3 product teams | ˜40 associates] ★ Delivered $6.3mln in cost savings by deeply modernizing the existing QMS ★ Customer’s waiting time decrease by 23% by introducing RPA-queueing and driving 2% retail customer growth ★ Sales increase by 17% by introducing geofencing ★ NPS and customer’s request accuracy increase by 30% ★ OPEX decrease by $1mln by introducing QR-queue system

Developed a billing platform for Sber Ecosystem and InApps bundles products for the third largest bank in Europe. Was in charge of managing the development and maintenance of pay system; gained experience of designing new products. [customer pool >0.01 mln | >500 transactions per day | >20 IT landscape services | 2 product teams | ˜20 associates] ★ Providing the ecosystem with best practices to enable split payments for each transactor (>15 partners) ★ + ₽50mln of net profit by introducing new package offers https://www.sberbank.com/ru/s_m_business/open-accounts ★ + ₽35mln of affiliate commission on non-banking product sales ★ Introduction of individual tariffs, based on accumulated data ★ Billing aaS (cloud-native)