Artem Mikhailov

Leading the design and execution of the national credit card delivery system for Novacard’s Near Prime segment in Mexico. Responsible for building logistics infrastructure (couriers, pick-up points), optimizing delivery costs and speed through strategic partnerships, and implementing robust tracking systems to ensure timely and secure deliveries. Focused on driving high customer satisfaction with transparent, hassle-free service while scaling operations in one of the most dynamic fintech markets in Latin America

Founded Argentina’s first self-portrait studio, Luma — featured in Forbes Argentina as a breakthrough in the local photography market. Designed and launched a unique customer experience combining technology, privacy, and creativity. Built the business from the ground up: from concept validation, financial planning, and equipment sourcing to marketing, customer acquisition, and daily operations. Luma offers a fully automated, client-driven photo session experience, and is positioned for further expansion across Latin America.

- launched the first Rent-to-Own service for new apartments in CIS; - in 6 months, the service grew to represent 15% of the group's total ready to live apartment sales; - became the winner of the CX World Awards 2024 in the category of Best Innovations in Customer Experience (CX awards winners 2024). Concluded my tenure due to Samolet underwent a restructuring, because of which many Fintech projects were suspended including Rent-to-Own

Responsible for research and testing of new business models. Leaded 1 co-pilot project with nextmba.com which was unsuccessful

- organized operational processes and doubled improved main metrics: - involved KPIs and continuous cross-functional training system for employees; - launched auto dispatch for all stores and created strict instructions for manual corrections; - implemented dynamic overall fulfillment and personal delivery time depending on the number, volume of orders, distance and store capacity.

launched fast delivery service for retailers in CIS who have their own dark stores; after the first month Yango delivered more than 50% orders from dark stores which were included in pilot; created the operation process for different dark stores which have capacity to produce 5000+ orders per day involving around 100 couriers; hired local dark stores managers and set up kpi’s structure to reach the key metrics.

EDU! is Sberbank Belarus subsidiary, established in 2021. Service provide groceries delivery in 15 minutes. Justified the expediency of launching the e-grocery service in Belarus at the Strategy Committee and the Board of the Sber Bank Belarus. In 4 months I built the cross-functional team from scratch and launched the service. Set up the subsidiary legal entity LLC Sber Express and approved the legal architecture of the e-grocery service in the Ministry of Antimonopoly Regulation and Trade and the National Bank of Belarus. Concluded a partnership with TOP-4 and TOP-6 retailers of Belarus

Developed a new Mobile Network Portability application form, which increased conversion by 5%. Organized team work in Agile manner, created a growth hacking team for regular testing of hypotheses and user stories research. Implemented the omnichannel strategy 2020 - 2021. Coordinated 3 streams: service to digital, payment & sales completion.

Some of the projects I've been involved in: - Digital strategy development for the Almazbank in Yakutia; - Organized and facilitated Design Thinking workshops for Russian oil companies(more than 100 participants); - Studied 1 month at IBM University in Hamburg: Design Thinking, Digital Strategy

I worked at dedicated team of professionals who are passionate about all things digital. Building upon the best of Deloitte’s core values of professionalism and collaboration Deloitte Digital focus on injecting innovation and creativity into our solutions for our clients. Some of the projects I've been involved in below: - Development of a digital strategy for a mining company in Kazakhstan and Russian insurance company; - Preparation of the quarterly news overview report of the financial technologies for Russian Bank; - Design customer experience and customer journey maps in retail, banking, telecom and pharma industries; - Launched a corporate social accelerator; - Organized interaction with startups: road show, immersion tours, piloting joint projects with Deloitte clients.