Rodrigo Alejandro Arteaga
Director of Operations @ SkyCom BPO
About
SkyCom BPO benefits from contributions in business and data analysis, operational strategy, and personnel selection to elevate organizational efficiency. By utilizing data-driven methodologies, the team consistently enhances customer satisfaction while meeting and exceeding key performance metrics. Over three years at SkyCom BPO, efforts have focused on optimizing workflows, advancing customer success initiatives, and fostering collaboration to drive growth. The ongoing mission is to align operational goals with data science principles, ensuring sustainable success through strategic decision-making and actionable insights.
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El Salvador
Management Consulting
Change Management, Executive Operations Management, Leadership Development, Decision-Making, Data Analysis, Business Analysis, Personnel Selection, Spoken English, Emotional Intelligence, Operational Efficiency, Project Implementation, Training Material, Action Planning, Financial Performance, Identifying Trends, Organization Skills, Procurement, Program Implementation, Financial Statements, Following Up
Experience
Director of Operations
SkyCom BPO
Сальвадор
Senior Operations Manager
SkyCom BPO
San Salvador, El Salvador
Account Manager
SkyCom BPO
San Salvador, El Salvador
Manager of Customer Success
Optimal Media
El Salvador
Operations Manager
eLunch
San salvador
Business Development
LabFellows
San Salvador, El Salvador
Team Lead
Blackhawk Network
El Salvador
In charge of Agent Development, Follow up, Constant Feedback, Coaching, KPI Analysis and Action Plan Development and Implementation, Payroll, MBR, Clients Weekly meeting for New updates, Tools implementations, and New Applications changes.
Supervisor
TP
El Salvador
Education
ISEADE - FEPADE
DATA SCIENCE - MATH AND FINANCES FOCUS
ESI School of Management
Business Administration and Management, General
Rodrigo Alejandro Arteaga's Contact Information
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