Art Yilmaz

Site management Logistics last-mile delivery - Oversee all building operations of final-mile logistics performance via KPI metrics and quality improvement measurements for a 200,000 sq. ft. warehouse. This includes safety, quality, operations, and customer satisfaction. - Consistently ranked in the top 5% of the network with successful delivery goals of 99.0% on time delivery. - Project management tools such as Sales Force to resolve all customer cases promptly. - Manage a team of 100 employees daily. Manage all operations at a 220,000 sq. ft. last‑mile delivery center with 100+ employees and ~35,000 packages/day (highest volume in the network). Oversee last‑mile order flow for major DTC/retail clients—own delivery accuracy, backlog resolution, and on‑time SLA compliance; manage 3PL partner performance. Implement KPI/WBR cadences and SCM/BI dashboards to monitor throughput, backlog, and cost; drive corrective actions and CI projects. Improved on‑time delivery from 88% to 98.5% by hardening SOPs and launching the Fastrac system. Coach supervisors and frontline teams; raise accountability and retention through standard work and documented SOPs. Own site budget and P&L; maintain compliance with OSHA/DOT and internal policies. Coordinate with Transportation/TMS, CS, and IT to eliminate constraints and keep customer promises.

I effectively managed a 733K sq. ft. distribution center, driving operational excellence and efficiency. • Oversaw inbound and outbound logistics, ensuring alignment with transportation schedules and staffing needs. • Enhanced vendor relations and budget management to support high-quality service delivery. • Achieved a 60% improvement in operational efficiency through strategic optimization efforts.

In my role at Gopuff, I managed operations across multiple micro-fulfillment sites, focusing on employee development and performance metrics. I implemented standard operating procedures to enhance service accuracy and efficiency. My efforts led to a significant improvement in delivery rates and overall site productivity, fostering a stable customer experience across the region.

Drove expansion and growth of the Amazon ultra-fast delivery business by ensuring quick and accurate fulfillment of Whole Foods customer orders across the New York Region. Managed 600+ shoppers across 2 sites and generated and analyzed data reports for both business operations and capacity planning. Managed operations for Amazon's ultra-fast delivery, ensuring timely and accurate fulfillment of customer orders across the New York Region. Directed a team of 600+ shoppers at 2 sites, leveraging data analysis for business operations and capacity planning. Enhanced network productivity by 50%, achieving a record shipment volume of 150,000 units by implementing strategic weekly action plans and conducting in-depth research to reduce concession returns by 25%. Optimized product quality through daily audits and individual coaching sessions, resulting in improved customer satisfaction metrics at the Chelsea and Harlem sites. Utilized SQL and Tableau for KPI tracking and data-driven troubleshooting to resolve product issues promptly.