anna sullivan

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* Strategized and executed unique test plans to uncover hidden issues in both patient- and provider-facing software. * Collaborated with cross-functional teams to manage special projects that improved company-wide strategies, including the introduction of industry leading guidelines for User Experience, enhanced management of release testing processes, and increased roles for QA in implementation and go-live of new software. * Acquired advanced knowledge of U.S. and international healthcare systems and technology.

* Created interest and advocated study abroad for university students and their parents * Advised Bucknellians applying to study off-campus * Maintained relationships with those overseas to ease adjustment process * Assisted Office of International Education in improving study abroad programs

* Review submitted poetry, fiction, and nonfiction with editorial staff * Proofread and copyedit the magazine * Evaluate manuscript and oversee submission database

* Directly managed the implementation for and ongoing relationship with ContextMedia’s most high-profile corporate client and the nation’s second largest for-profit healthcare system, Hospital Corporation of America (HCA). * Led two executive and eight project team members to deliver high-quality products, services, and support within tight deadlines. * Effectively communicated with C-level stakeholders to understand business opportunities and strategize innovative solutions to meet client needs. * Developed and executed multi-faceted strategic plans to drive growth for ContextMedia and client partners; launched initiatives improving efficiency, analytics, and processes in the first and second quarters of 2016. * Drove alignment of profit and purpose through intentional marketing approaches, expansion initiatives, and sustainably scaled product growth. * Improved health outcomes for Hospital Corporation of America (HCA) consumers by serving actionable health information to hundreds of thousands of patients, impacting millions of visits per year.

* Managed lifecycle of complex, consumer-driven mobile solutions, overseeing team of eight developers, user experience designers, and support staff. * Researched and synthesized market needs to guide technology innovation and educate product and marketing teams. * Engaged key stakeholders across the U.S. to analyze industry trends and appropriately forecast consumer needs. * Ideated and operationalized effort to improve communication and transparency among internal teams; exceeded program expectations through measurably increased efficiency and staff productivity

* Managed 9 direct reports across 3 Quality Assurance teams focused on Epic’s suite of patient-facing solutions operating on Web, WPF, iOS, and Android platforms. * Traveled to healthcare organizations across the US to observe and learn from both patients and providers in order to design and release MyChart Bedside, a tablet-based application specific to patients and families in the inpatient setting. * Attended national conferences, including HIMSS and Epic’s annual User Group Meeting. Presented on revolutionizing patient engagement through technology, education, and culture.

* Maintained satisfied staff & clientele through flexibility and excellent customer service * Created and manage wait staff schedule and overtime hours * Took initiative to assist restaurant owner in paperwork, cash out, and catering events * Established web advertisements and online communication with customers

* Analyzed existing processes, gathering information to design improved communication, prioritization, and progress reporting systems. * Drove efforts to refine internal feedback and knowledge sharing structures by introducing new tools and processes into existing workflows. * Coordinated multiple teams and resources to provide high-quality products, services, and support to customers within tight deadlines. * Articulated issues related to efficiency gaps, missed deadlines, and critical customer feedback to senior leadership, spearheading development and implementation of solutions. * Developed struggling teams into successful ones by maximizing efficiency and effectiveness within the virtual work environment.

Full university course load taken in Granada, Spain. These five months were spent fully immersed in Spanish language, culture, literature, and history and included living with a Spanish host family for the entire duration of stay."]

Studied abroad with UVA's Semester at Sea program, circumnavigating the globe from Nova Scotia, Canada to Spain, Morocco, Ghana, South Africa, Mauritius, India, Vietnam, Hong Kong, China, Japan, and Hawaii"]