Arpita Rohilla

Solutions focused and results oriented MBA (Operations) Professional offering more than 8 years of successful career distinguished by commended performance and proven results. 1)Operations Management 2)Merchant Acquiring (POS+Ecom) 3)Payment gateway integration and Knowledge 4)But now Pay Later programme 5)Tap on Phone facility 6)Relationship management of existing clients

 One stop shop for all the Financial/Legal mantainence concerns for American Express all India Corporate Clients.  Maintaining daily reports of the client visits, appointments to the World Service Team.  Served as the main liaison between customers, management and sales team.  Close review of the accounts on individual basis for various maintenance/ financial activities.  Maintaining relationship with the clients to bring out good Voice of Customer.  Developed reputation as an efficient service provider with high levels of accuracy.  Motivating and training my team members on Quality and VOCM for better results.  Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.  Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

 A US based Multi National Company  Worked as a Training Support Professional (TSP) and Customer Relation Manager for new hires.  Worked as a Unit Manager Champion, for the teams.  Worked as In-team Compliance and Sales Support.  Cross-trained and backed up other customer service managers.  Met all customer call guidelines including service levels, handle time and productivity.  Solved unresolved customer issues.  Strong leader of customer support staff.  Facilitated inter-departmental communication to effectively provide customer support.  Followed-through on all critical inter-departmental escalations to increase customer retention rates.

management in operations from sikkim manipal university