Ankit Arora

𝗜 𝗹𝗲𝗮𝗱 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝘁𝗵𝗲 𝘄𝗮𝘆 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝗻𝗲𝗲𝗱 𝗶𝘁 𝘁𝗼𝗱𝗮𝘆 - 𝗮𝘀 𝗮 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗹𝗲𝘃𝗲𝗿, 𝗻𝗼𝘁 𝗮 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻. With 18+ years of experience across Fintech, Global Tech, Travel, and Trust & Safety operations, I build large-scale capability ecosystems that connect learning, quality, compliance, and business outcomes. My work sits at the intersection of AI, performance analytics, digital learning architecture, and workforce capability strategy. I have led learning and quality transformations for workforces ranging from 5,000 to 15,000+ employees globally, helping organizations move from traditional training models to data-led, tech-enabled capability systems. What I specialize in: Scaling learning for large operations & regulated environments AI-powered learning and quality transformation Learning analytics and performance measurement Building Capability Centers of Excellence (CoEs) Global onboarding and workforce readiness models Learning governance and digital ecosystem design 𝗖𝗮𝗿𝗲𝗲𝗿 𝗶𝗺𝗽𝗮𝗰𝘁 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: * 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 ₹70+ Cr annual cost efficiency through AI-driven QA & learning transformation * 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 operational accuracy 57% → 94% in 6 weeks (Global Trust & Safety Ops) * 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 compliance scores by 30% in regulated collections business * 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 business performance, contributing 5% bottom-line improvement * 𝗘𝗻𝗮𝗯𝗹𝗲𝗱 capability for 15K+ global workforce I work closely with business, operations, product, and risk teams to ensure learning is embedded into workflows — not delivered as standalone programs. 𝗜’𝗺 𝗽𝗮𝗿𝘁𝗶𝗰𝘂𝗹𝗮𝗿𝗹𝘆 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗲𝗱 𝗶𝗻 𝗿𝗼𝗹𝗲𝘀 𝗶𝗻𝘃𝗼𝗹𝘃𝗶𝗻𝗴: 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 | 𝗪𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗖𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 | 𝗚𝗹𝗼𝗯𝗮𝗹 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 | 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 | 𝗔𝗜 𝗶𝗻 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 | 𝗥𝗲𝗴𝘂𝗹𝗮𝘁𝗲𝗱 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗖𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆