arooj jamil

Working till point, sorting inventory, keeping warehouse in order, general customer service.

My role focuses on the positive impact of staff training through the use of learning technologies. In order to meet organisation objectives, I work closely with my clients using your existing training needs analysis to develop a complete learning and development solution. I am passionate about making positive shifts in workplace culture and support organisations that recognise the need to change workforce behaviour.

* Handling customer complaints for credit hire and credit repair. Ensuring that all Non Fault * customers received a market leading Non-fault rental service, whilst ensuring we maintained * our recovery potential against the responsible insurance parties. Also managed to improve * Non-Fault business processes. Proactively managed and maintained key performance * indicators including conversion percentages.

Providing high quality, client focused, front line services to customers of the service including students, staff, employers and alumni. Assisting clients by providing appropriate information, advice and guidance services. Preparation of resources & marketing material for careers related activities including workshops, employer and guest presentations and the annual Business & Management Careers Fair Working as a key member of the Placements, Careers and Alumni team, attending, and contributing to meetings within the Service, and representing the service in external meetings and assemblies at the School or the University

Tour guide responsibilities include: full university tour of up to groups of 50 people, managing queues and registration desk, directing people, engaging in conversation about university life. Promoted to team leader in a very short period.

Tour guide responsibilities include: full university tour of up to groups of 50 people, managing queues and registration desk, directing people, engaging in conversation about university life. Promoted to team leader in a very short period. Responsible for up to 300 students on a daily basis, managing enrolment procedures, general customer service roles.

Worked independently, responsible for producing analysis of all trust balance sheet general ledger accounts each month. Working as part of large team ensuring all month-end and year-end deadlines were met. Responsible for undertaking income analysis to support more detailed reporting. Developed high-quality analytical skills, reporting to higher level finance managers. In depth study of financial accounting procedures including an overview of debt collection, overseas patient finance, charitable funds and cash management. Knowledge developed in other areas include management accounts. Initiated a cost improvement and environmental impact project regarding waste produced in the department. Part of the NHS Cost Improvement Programme (CIP), included team working, liaising with senior level staff in other directorates. Completed and lead a presentation to show monetary & non monetary savings for the trust. Success of project lead to acknowledgment as "carbon champion" for the department.

Processing customer orders, working till point, maintaining complex machinery. Awarded twice with "happy to help" certificate & bronze/ silver badge for achieving 100% customer service.