Arnold Ng

• Reviewed CITICFirst customer needs and asset allocation, pro-actively engage with the customer to validate the understanding of the needs. • Advised CITICFirst customers to enrich the relationships by mobilizing additional funds and sell other fee-based products/services based on the current and future customer needs. • Ensured coverage of all relationships through customer engagements, risk profiling and financial planning. • Organized CITICFirst customer events to enhance customer bonding. • Acquired new CITICFirst customers through converting referral leads. • Assisted with the preparation of AML and internal audit requirement report

• Developed the Bank's high-net-worth client base and established long term relationship with clients. • Participated in the networking activities with CMB Group companies and other business introducers in China to enhance the cross-border business • Introduced comprehensive wealth management solutions (insurance and investment) to meet clients' needs. • Delivered high quality services to clients. • Assisted with the preparation of AML and internal audit requirement report.

• Provided financial planning services to high-net-worth customers. • Provided personalized service for this segment of customers to build and maintain good relationships. • Promoted investment, insurance, and banking products for optimizing new business opportunities • Managed operational risk and observed the relevant policies/guidelines and compliance requirements. • Assisted with the preparation of AML, internal audit requirement report.

•Achieved all sales targets (Insurance, Mortgage, Personal Loan) and business KPIs. •Handled account opening, applications of all banking products and services of affluent customers. •Ensured outstanding customer satisfaction rating was achieved by meeting all requirements of service standards. •Maintained good customer relations and identified new business opportunities for the branch

•Assisted CRMs to acquire businesses from affluent customers through providing superior sales and service support. •Assisted CRMs to scrutinize and make intelligent examinations of daily computer reports regarding customer portfolios. •Handled account opening, applications of all banking products and services of affluent customers. •Facilitated sales and service monitoring by up keeping all necessary data tracking and system input. •Managed the concierge of branch to greet, serve and direct customers.

•Performed teller duties in branch, including handling counter transactions in cash, cheque, and foreign exchange. • Provided efficient and customer-focused service to meet customers' needs and expectations. • Processed account opening applications. • Identified cross-selling opportunities proactively and made referrals to sales staff to promote banking products and offered differentiated banking solutions.

• Performed teller duties in branch, including to handle counter transactions in cash. cheque, and foreign exchange. •Provided efficient and customer-focused service to meet customers' needs and expectations. • Identified cross-selling opportunities proactively and made referrals to sales staff to promote banking products and offered differentiated banking solutions.