Arnaud Forletta

Property Lead at ISS, based in Mayfair, delivering high-level support across a unique blend of corporate and residential environments. Experienced in overseeing reception operations, coordinating property management services, and maintaining exceptional service standards for premium clients. Known for strong stakeholder communication, smooth day-to-day building operations, and a proactive approach to resolving issues and enhancing the overall client and resident experience.

As a Pop-Up Supervisor at Nespresso, I am playing a pivotal role in enhancing the brand’s visibility, elevating customer experience, and driving sales through dynamic, high-energy pop-up events. Your primary responsibility is to oversee the planning, execution, and management of Nespresso’s pop-up stores and activation events, ensuring they reflect the brand’s premium image while delivering memorable experiences for customers. -Oversee all operational aspects of the pop-up store, including design, setup, and breakdown. Manage the day-to-day operations, ensuring a seamless customer experience, from product displays to interactions with staff. -Ensure inventory management, including stock levels, order fulfillment, and product restocking during the event. -Track operational costs and ensure that the pop-up stays within budget while maintaining high-quality standards. -Provide leadership on-site, ensuring that staff are motivated, knowledgeable, and aligned with the brand’s customer experience standards. -Implement ongoing training to ensure the team is up-to-date on product offerings, promotional activities, and Nespresso’s brand values. -Act as the face of Nespresso at the pop-up, engaging with customers and driving positive interactions that foster brand loyalty. -Ensure that the pop-up is an immersive experience that showcases the uniqueness of Nespresso’s products and values. -Drive product trials, offer personalized recommendations, and encourage customers to join the Nespresso community through membership sign-ups or sales.

Dynamic and enthusiastic goal oriented, capable of multitasking and collaborating well with different department and the rest of the team . Advising customers on machines coffees and areas Regarding what nespresso do such as recycling, how the coffee is made, and tell about our different partnership with local farmers. working closely with the stock control team by managing inventory conducting regular stock counts, in order to improve the stock accuracy for the boutique. Duties : - Solving customers issues regarding subscription, machines and others products. - Collaborating with others store, participating to video or conference calls for performance reports - Handling customer expectations ,suggesting new products making sure customer satisfaction is always at a high level. - Seeking out every opportunities to improve service standard by learning new methods to use in house software efficiently. - Always making sure to be up to date with new targets, campaigns and KPI’s - Managing stock controls by regularly maintaining stock level accurate - helping visual merchandising change over for different campaigns - Maintaining high level of accuracy in stock records by regular audits and identify discrepancies

Travel consultant in a busy environment, as part of the group team, able to advise and manage bookings and capable to deal with complex requests and itinerary and changes, as well as dealing with spanish and french provider, ensuring good translation of documents such as invoice and letters translating for the team other relevants informations. Duties : - Takeover bookings from the sales department, run checks scan making sure all informations are corrects - Liaising with client regarding extra passengers, name changes, and adds on - Invoicing client and dealing with refunds and finance queries - Booking extra flights, car, coaches, and tours - liasing with suppliers worlwide - Translating documents for the team

Dynamic and enthusiastic goal oriented working as sales associates in GAP, capable of running task an duties with upmost professionalism and effectiveness. Able to advise and good knowledge of the products being sold by the store. Duties : - Welcome customers - Handling Problems and complaints in effective way and good manner - Ensuring the good standards of the shop floor - working with a variety of people - Using effectively the till system

Welcoming guest to the company in a polite and helpful manner Answering telephone inquiries promptly and professionally and transferring calls on. operating switchboard and directing calls appropriately ensuring all relevant paperwork had been completed in order for a smooth handover at the end of the shift. having good comunicaion skills and good manner on the phone. Duties : - Corresponding with various clients by mail, phone. - Compiled and produced documents and reports and filed copied and sent required papers to appropriate parties - Answering The phone in a professional manner - Checking in and out visitors , making sure the log book is signed - Organising tasks for the day with various teams - making sure health ans safety procedure are followed and respected - Ordering and organising office supplies