Armina Stepanyan

. Establishing and directing the Task Force towards its vision, mission and and strategy goals . Establishing Governance, empowering women in businesses through structured leadership initiatives, education and growth . Strengthening international collaboration by nurturing connections, enhancing shared knowledge, resources, and opportunities across borders for sustainable growth . Fostering a stronger, more inclusive community, providing visibility in promoting women's leadership through advocacy, charity initiatives, and recognition . Driving Sustainability and Impact through Partnerships

. Establishing and directing the organization towards company’s vision and business goals • Planning, directing and controlling the overall business processes and resources of the company • Developing and administering business policies, operating procedures and programs • Overseeing and managing resources and departments of the company (Marketing and Sales, Administrative, Operations, Finance, HR, Legal, Quality Control) • Conducting the business development of the company by implementing strategies for company’s growth and increase in sales • Overseeing the development and implementation of an annual marketing and business plans, yearly budgeting and finances of the company • Developing relationships and partnership with national, international and regional tourism based companies and service providers, managing, negotiating and renewing partnership agreements/contracts • Representing the company with media and serving as the primary spokesperson • Tracking the results of campaigns and overseeing the recording of all pertinent industry performance indicators • Leading and mentoring the team, to ensure a high standard of employee engagement, supporting with training programs to ensure professional growth and motivation. • Selecting, retaining and developing talent, experience and skills to help build a strong Company Foundation • Managing large scale events (live concerts and festivals, music/cultural events for 7000 plus audience) production and postproduction, event coordination, budget, resource and timeline management, communication with media and press releases, communication with vendors and stakeholders

. Approve and oversee the film's budget and financial plan. . Monitor expenditures and ensure financial compliance throughout production . Supervise all stages of film production, including pre-production, shooting, post-production . Ensure the production stays on schedule and within budget . Hire key personnel such as the director, second director, line producers, screenwriter, the entire working crew, set designers, makeup and costume designers, DOP, Technical Teams, principal cast and the entire cast . Develop and maintain relationships with distributors, streaming platforms, and marketing agencies . Lead negotiations for distribution deals, licensing, and marketing strategies . Oversee legal aspects such as rights acquisitions, licensing, insurance, and compliance . Mitigate risks that could affect production or distribution . Negotiate contracts with talent, crew, and vendors . Manage promotional strategies and campaigns and finances related to it . Manage the Red Carpet Ceremony and the movie Premiere Event . Represent the film at premieres, press releases, events and ceremonies

. Managing the overall operational, contractual, procurement and logistics processes of active U.S. Government contracts in Camp Lemonnier U.S. Naval Base in Djibouti in accordance with company’s policies and procedures • Leading operational assessments, including supply chain management, purchasing and facilities • Developing and standardizing operations processes and systems in accordance with company’s guidance and directives • Identifying system needs and developing unique solutions to enable more timely, efficient, and accountable operations • Participating in budget preparation and monitoring of budgetary allocation of procurement items to ensure compliance • Proactively identifying and managing risks in own area ensuring compliance with all relevant legislation, policies and procedures • Developing partnership with vendor companies and service providers, reviewing, managing, and negotiating contracts, renewing partnership agreements/contracts • Managing and reviewing of tender processes and documentation

. Managing the overall Customer Care & Administrative business processes of the company in accordance with the Customer Care and Administrative policies and procedures. . Managing company’s budget and financial reporting . Developing and administering business policies, operating procedures and programs . Managing resources and departments of the company . Managing and orchestrating partnering meetings with Subcontractors and Partner Travel Agencies . Reviewing and issuing partnership contracts with Travel Agencies and Tour Operators . Participation in tenders for providing travel services, review and preparation of tender documentation . Managing the Customer Satisfaction Program, developing customer care plans that resulted in increased sales and customer loyalty

. Managing the administrative and internal auditing policies and procedures for the Quality Department • Supervising the work of Administrative Assistants • Managing the Customer Satisfaction Program in accordance with the Quality Plan and Performance of Work Statement, increased the efficiency of CRM processes and optimized the usage of human resources by 70% • Successfully developed customer care plans that resulted in increased revenue and customer loyalty, achieved new mark in increased customer satisfaction ratings • Managing and orchestrating Award Fee Boards and monthly partnering meetings with the U.S. Government • Managing department budget • Managing quality services that provide monitoring and issuing procedures of documents, publications, technical manuals, drawings, contracts, and material • Managing department’s filing system and database as well as document control/security • Conducting Internal Audits on the Management & Administration portion of the Contract that covers Annexes like: Procurement and Contracts/Subcontracts, Business Operations and Finance, HR, Property, Mission Assurance

.Leading and orchestrating the Safety committee to enforce the Safety Culture by bringing out suggestions and innovative solutions .Providing accurate guidelines on Safety trainings and continuously improving the training program .Doing Risk Assessment and Management .Identifying Safety Hazards and Mishaps, providing Corrective Actions and doing follow-up and monitoring once implemented .Reviewing AHAs, TSTIs, enforcing proper PPE policy .Appointing Safety POCs in different shops to monitor and report Safety concerns to the Safety Committee .Bringing out serious Safety concerns to Top Management’s attention for immediate action

. Providing support to the Quality Department with the execution and implementation of the Quality Plan that covers Annexes like: • Safety & Environmental, Security Ops, Fire & Emergency Management, Air Operations, Utilities and Facilities Services, Transportation, Food and Supply Services, Billeting and Laundry Services, Morale Welfare & Recreation • Interpretation, processing, validation of KPIs, reading, and distributing technical reports in accordance with the Quality Plan and Performance of Work Statement • Developing/Structuring SOPs, Work Instructions, reviewing and providing final approval of documentation and correspondence, reports, and other deliverables that leave the Quality Department • Providing oversight for all Quality staff reports and documentation driven by the audit process • Managing internal training needs and requirements, conducting internal trainings • Acting Audit Supervisor – Managing the Quality Control and Assurance Inspections and Auditing process, Validating and approving Quality Performance Assessment Reports and documentation

. Undertaking all the business responsibilities of the Department Head • Managing all the business processes within the department • Administrative and financial control of the department • Reporting to Marketing and Commercial Directors

. Coordinating the business process for 4 Project Managers and one Technologist • Developing and implementing detailed Standard Operating Procedures and Work Instructions for the entire working process of the department, distributing roles and job descriptions for Managers, implementing Service Level Agreements between the department and other subdivisions of the company • Administering the NPD system, a cross-functional forum for monitoring and approving of new product projects, which resulted in overall reduction of project costs, optimized usage of human resources and shortened the time to launch new products • Managing the annual budget of the department and providing financial reports to the Headquarter in Moscow • Assigning projects to the Managers as per the budget and number of project initiations, • Forming KPI’s for the staff • Conducting weekly Product meetings with the CEO and Senior Management to report, discuss outstanding issues, announce the launch of new projects . Managing 3 levels of the project (Project Initiation, Development & Commercial Launch)

. CRM Interface Design of “Program Cases” for the Customer Care Directorate • Design of queuing system and routing of “Program Cases” • Provision of system accesses for all the employees • Overall control and administration of the use and general functioning of CRM

. Leading the process of implementing IVR • Decreased the lost call rate in call center by approx.70%, decreased operator’s stress level and increased customer satisfaction up to 98% • Controlling the preparation of IVR texts • Recording and installation of files into the telephony system AVAYA • Developing IVR files • Control over the use and general functioning of IVR

. Providing effective management of business processes to achieve strategic and operational targets of Customer Care Directorate • Coordinating all the business processes within the departments of Customer Care Directorate (Mobile Department, Fixed Line Department, Call Center Department) and other subdivisions of the company • Collection and statistical analysis from 41 Regional Call Centers with 400+ staff • Evaluation of BIDS and quotations of Tenders for Fixed Line Billing Systems from Customer Care prospective • Coordination and partnership with business partners and subcontractors • Coordination and administrative management of Customer Care Directorate employees (160+ staff) • Monitoring all the major projects within the directorate • Preparation of reports for the Customer Care Director